News - Gamers up in arms as problems continue on the Virgin Media network.

[Andy3536]

On VM 10meg line. Had many a problem with CoD. Usually at the end of a game when it goes to create another map i was getting dropped.
Also Youtube videos seem to really struggle.

[adamsonm]

Yea, Iv been with virgin for about 2 months now. Signing in at the beginning takes far too long, about 30 seconds, joining parties, sending messages, etc, all very slow. I play fifa 11 alot, and the upload times when you wanna upload a goal you scored is terribly slow. I used to have bt totoal broadband, around 8 Meg, and it was alot quicker playing with that connection.

HOWEVER, I HAVE NOTICED THAT DURING THE DAY, MAYBE BETWEEN 12 AND 3, EVERYTHING MENTIONED ABOVE IS ALOT QUICKER, AROUND 90% OF THE TIME. SO SENDING MESSAGES AND JOINING PARTIES IS FAST.

[DrATty]

I used to make a video call to my sister once a week. All was fine, even when I had just a 2Mb/s connection. I now have a 10Mb/s link. SpeedTest says it is 10Mb/s downstream and 1Mb/s upstream. Whatever, something happened recently to make video calls impossible. I'm lucky if I can hear the person at the other end.
I guess my problems are linked to traffic management. Incidentally, I came here after being told that Virgin do not support video calls. What do they support? Not gaming from what I read.
I've been with Virgin for years, and with NTL before them. At least I don't have a contract to keep me from moving. I am worried that I'll jump to an equally bad service so will see if anyone supports my need to make a video call once a week. It doesn't seem to much to ask.

[aidanjt]

So they don't support online gaming, they don't support video bitstreams, but they DO support THE INTERNET... ohhhhhhh, NOW I SEE! *facepalm*

[MrKipling8]

I'm unable to play crysis 2 online at present on my PC. Not sure if virgin media is to blame, but it worked fine apart from the usual problems before I moved back from university. When I try to connect to servers, my internet connection always drops for some reason.

[Stephen C]

They've improved things slightly but the problems still persist. No official replies on the Virgin Media support forum for a while now.

I'm actually on the phone to them right now on hold, all I'm getting is "We don't cover any third party software / hardware" over and over yet they still advertise on slips inside Xbox 360 game cases, nice. I'm beyond fed up with their non-existant service.

Edit:

Just off the phone, told there will be an official statement on the VM forum tonight or tomorrow regarding the matter.
I'm not convinced, the guy on the phone said the problem was resolved but it definitely isn't.

[Medoway]

I was noticing problems with Starcraft2 over the last couple of months and thought it was my connections (wireless in the house) after moving furniture about. Good to know I'm not going crazy. Do we know if there is an official statement about this yet?

[Stephen C]

There was one, it basically said they're aware of a problem and are investigating it and there's been no word since. I doubt it'll ever be fixed to be honest, it's been like 7 or 8 weeks now.

[Betty_Swallocks]

I'm yet to have a problem with VM, been their customer for years now [before they took over NTL]. Didn't have a single problem and didn't have to phone even ONCE because something was wrong.

Honestly I cannot fault them.

Me too. I've been with them for years and apart from a few times when they've had local faults I'm yet to have a problem.

TBH it'd take a lot to make me move from them. My 30Mb connection is always at full speed and the best I could expect from any kind of ADSL is about 4Mb as I live more than 100 yards from the exchange so VM would have to get pretty bad for it to be as low as the best anyone else has to offer.

[Stephen C]

Here's the latest statement:

"We've been continuing to investigate the issues that you've been seeing and our forum team have contacted some of you by private message to investigate if there are local issues affecting your connection. If you've been contacted by the forum team it would be helpful if you could start a new thread as requested in one of the cable forums, then the forum team will work to diagnose any issues. This will help us remove local speed and over-utilisation issues from the equation and help us focus on any other problems that might be causing these issues you're seeing.

We're also going to be contacting a small number of you by private message later today to do some more extensive network testing on your connections over the weekend. We're hoping that this will shed more light on this.

Finally we've also recently made contact with Microsoft's XBOX technical team and we're planning to discuss this with them in the near future to see if they can help us investigate these issues.

Thanks"