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About LinkBacksRead more.Gamers problems continue on the Virgin Media network.
Read more.Gamers problems continue on the Virgin Media network.
Been having these problems since I had Virgin Media installed. As stated, Xbox Live content not loading, streaming media constantly buffering, profile views, messages and invites all incredibly slow and often failing.
I did try giving Virgin Media a call but I was told in these words "we do not support any kind of gaming service, you have a working internet connection in your house on your computer, so it's tough luck".
Did a few days of testing with another 4 Virgin Media customers in which P2P management was switched off for us 5. Things swiftly went back to how they should be so I can without doubt say it's VM's implementation of P2P traffic management that's causing the problems outlined.
Hoping to see a fix sometime soon, otherwise I'll be forced to jump ship and seek another ISP yet again.
Evenings/peak times is virtually unusable for anything like gaming,youtube,stream or iPlayer watching.
Its been this way for months and is no different whatever line speed you are on as the problem is they have over stretched the network so in the afternoon till midnight its unusable for above tasks.
They admit this on the phone and say its a problem of 'high utilisation' which means its not an actual problem with the lines its a problem of they spreading them across too many customers.
They don't actually care which is the worst thing about it as BT is so slow rolling out only upto 40mb lines that they can do w/e they want to there customers without a care in the world.
Once they actually sort all these problems out the network they use is definitely going to be better in the long run, but until then we get shafted.
Don't confuse this issue with over utilisation.
I have a flawless connection, my ping never goes above 15ms, my conenction speed never fluctuates and there is next to zero jitter on my line.
It's all down to the new P2P traffic management introduced by VM, over utilisation is a differen't matter all together.
Essentially mid way through March VM decided that traffic management on the downstream wasn't enough so they ninja'd in traffic management on their upload too. This however has had a big knock on with anything that uses P2P, ie the CoD games of late, steam to some respect suffers.
This also has caused issue's with video streaming too as they have traffic managed/throttled all traffic now instead of just those heavy downloaders etc.
This was shown to be the case when the testers over last weekend had traffic management removed from their accounts. Everything went back to normal. Come Tuesday when they were out back on the management and off the testing they all started to suffer the issue's again with gaming both PC and consoles. Virgin did their usual it seems, deny it, threads popped up on their forums and they deleted them then a mass rush of posts appeared and they had to look at it. Even their support lines refuse there is a problem and that gaming isn't supported on their networks.
Personally it hammers me on the 360 using the dash and downloading trials etc on the 20mb line but PC is relatively untouched bar the likes of battlnet/sc2 updates and the odd game of MW2 with that crappy IWNet.
my superhubs running beta 26 firmware to fix the streaming issues. i wonder if its related to the managment issue on p2p ?
Capitalization is the difference between helping your Uncle Jack
off a horse and helping your uncle jack off a horse.
It is related, they had Zap here as a tester over the weekend, they removed traffic management, and his line worked flawlessly. However its not a superhub issue. I am on the 20mb line with the modem and my own router, same issue's with the ping spikes on games or services that use a P2P setup.Originally Posted by GoNz0
i like how they are saying they dont support gaming... im sorry what O.o
Typical VM, havent got any problems yet (thank god!) ill find out tonight though..
PC is 99.9% fine
360/PS3 is having issue's, 360 more so. Black Ops for the console players is unplayable as seen in this video on youtube, its like this for most VM customers who are the host in Black Ops:
http://www.youtube.com/watch?v=MkGVLaqO1KU
This is what its like and has been since early March on VM with xbox games that run P2P. Virtually been playing PC games as of late online as I know I can get a decent game in. The 360, the online side of it is currently useless most nights.
As people join the game you lag more and then it will kick everyone and then the complaints come rolling in as players complain you are cheating to forfeit the matches for easy XP xD
Noticed it a little on AvP and MW2 on the PC, everything else is mostly alright.
this just adds to the reasons i left them several years ago and wont go back anytime soon (pretty much monthly mail drops to come and join them)
I'm having the same issue. I like to play BFBC2 around 9 o'clock when I get back from the gym and its completely unplayable, lag, stuttering etc.. as the time goes on it becomes playable, closer to midnight.
I phoned upto complain about it and they basically accused me of dl'in to much and then said because they didnt have access to the router (its my own) the router is the issue.
Im seriously thinking about cancelling my contract and moving to another supplier (no doubt they will have signed me up to another).
Perhaps Virgin Media should stop with crap marketing tricks that they have shown this week, we have the fastest network, what rubbish and instead invest in some proper customer service teams!!
Probably overloaded system tbh, I get disco's from the EA servers when playing BC2 at least once a night..
http://www.youtube.com/watch?v=S7mOtYh2y6I
how dumb is VM ?
I'm yet to have a problem with VM, been their customer for years now [before they took over NTL]. Didn't have a single problem and didn't have to phone even ONCE because something was wrong.
Honestly I cannot fault them.
My Blog => http://adriank.org
Same. No issues here either.
It's a blanket problem, affecting all cabled VM customers (not sure about adsl) no matter what you're receiving, be it 10mb, 30mb, 50mb or 100mb. Nothing to do with over utilization.
It's down to upstream P2P traffic management, you're only really likely to have seen the problems if you're an avid Xbox 360 user, playing Black Ops, a Rift player or even a World of Warcraft player trying to download a patch, although I think the Rift and WoW problems have now been addressed, Xbox Live is still majorly suffering.
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