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About LinkBacksI live in France & in general customer support from French companies is appalling. As others have said Amazon give excellent customer support.
I live in France & in general customer support from French companies is appalling. As others have said Amazon give excellent customer support.
Got to say Amazon has always been first-rate in their customer service. Corsair quickly replaced some faulty RAM with no fuss and EVGA renewed without fuss a faulty graphics card almost at the end of its warranty period. A mention should go to Scan too as they have been happy to resolve any issues quickly.
I seem to have been lucky with tech firms, not so much others, namely, a car spares internet supplier that refused to accept that the distance selling regulations applied to him.
If you think 5 counts as lengthy, I feel sorry for your partner.Originally Posted by Hoonigan
Sennheiser go in my list, I've never experienced service like it. Rapid, decisive, informed, they were absolutely everything I hoped for.
With a lengthy list like that, have you ever wondered if it's you that's the problem?
The Zotac GPU was bought from Ebuyer, the Creative Speakers were bought from Currys. Both items failed within a few weeks of the end of their warranties and none of the companies were of any help. Corsair support were useless with regards to a K55 keyboard causing slow loading & crashing issues with steam games, often taking weeks to respond via their ticket system. Fortunately, Amazon accepted a return of the keyboard & refunded me.
That tells me everything I need to know.
You've found a problem with five companies, at least 3 of which I've dealt with in the past and found to have decent customer service.
Scan - Awful. Charged me a restocking fee for a faulty PSU. Tech kept telling me "its not faulty, its fine". Pack of lies.
LG - Ehhh their customer support website is pretty atrocious... If it was a better/simpler experience then it might be alright but my current effort to get them to repair/replace a monitor is pretty frustrating.
Amazon have been great.
Doesn't Satan unusually offer you something nice, in exchange of a catch (often your soul)? Amazon has so far been stellar, I am not sure if the day will come when they come for my soul, but until then, 5 stars.
Can't use yourself as the end and all of all benchmark. I am sure that for every company that you've had a bad experience, many would have had decent experience.
Both Amazon and Microsoft are right up their at the top.
Amazon both as a retailer and as a proper technology company - amazing support on AWS in my experience, and of course their retail arm always does a brilliant job at reacting well, even if their service has noticeably slipped in the past few years, its still the best of the best.
Microsoft do an excellent job of supporting their hardware and have always been a pleasure to deal with in my experience...
At the bottom is Razer - awful customer service experiences - both in pre sales (where they refused to sell me a laptop because I would not organise a conference call with them & my credit card company, or them & my employer..!!!) and in after sales, where they have a terrible RMA process that often just ignores obvious faults.
The reality is though that we'll all have varied experiences and the level of service you get is usually down to the individual you are talking to/dealing with more than anything else. I've had some bad experience with Amazon too (but always corrected quickly), and very mixed ones with most of the big etailers over the years.
I would expect that OCUK are still at the bottom too, but then i've not dealt with them for many, many years now, as there is *always* a better choice.
I hear literally nothing but bad things about Razer's customer service. And I've my own negative experience as well. How on Earth they manage to grow year on year, I'll never know.
box.co.uk gave me fantastic service when i bought an `open box` watercooler and it arrived on a saturday- but with all the amd fittings missing (which seems a bit of a theme here).
i mailed them about it and the parts were with me monday morning.
they had obviously taken them out of a new cooler, rather than exchange the whole thing, with the delays that would result in.
outstanding.
If you make the distinction that customer service can only be gauged by how a company reacts to a problem, and not just someone who successfully ships a box to you, Dell is pretty high up there IMO. Scan were awesome, but have waned somewhat in recent years.
Overclockers were shockingly bad before the Germans bought them out and, I assume, turfed out the appalling CS staff - much better now.
From a Customer Service POV, Amazon have been consistently impressive, and I've also had great service from Novatech and dbrand.
Ebuyer can suck it.
Erm, wtf?
Yes indeed. That particular experience was only last week, when I tried to buy a Razer Blade Stealth 13 (for context, just under £2k). The whole transaction was approved by my card provider, no issues there, and i've ordered from my Razer account to the same shipping address before so nothing odd from my POV.
2 days after ordering nothing had moved on, but I got an email from Razer telling me there were doing ID Verification and I needed to provide them either my Merchant Approval Code from the transaction or do one of the above calls. Note that at least in the UK, as a purchaser we do not have access to the merchant approval code (its not the same as asn "auth code" that you may see on a printed receipt) - its a valid process used in fraud prevention where the seller contacts the bank/card company and asks for it as a second level transaction approval..thats fine, but the key is the SELLER needs to call the bank and ask - they will not tell me the number. I offered Razer any practical form of ID - driving licence/passport, ulility bills etc - all the normal stuff - but they didnt want any of it.
Totally ridiculous and after wasting my wednesday night this week on the phone to Razer (and my card company, trying to find a way through) I cancelled the order. If you google this sort of story you'll find many more examples of this kind of behavious from them, its crazy. You'll even find sheep who defend this practice (???)
It's a shame as Razer genuinely do make some great products - I love the key board I am typing on now (Razer huntsman) and until they fall apart, their mice are great too....and with the Blade Stealth 13? No one else in the world makes a 13" laptop with a discrete GPU of that power (GTX1650, which is slow by desktop standards but amazing in a 13" machine), or else I woudl have gone elsewhere. I will go elsewhere now but I'll likely need to wait 6 months for the world to catch up.
Needless to say I don't intent to buy anything from Razer ever again after that experience.
I've found Amazon and EVGA to be very good. EVGA was not for a failure but a heat-sink recall on my previous card (GTX1070).
Good after sales support from Ebuyer in my experience, excellent after sales support from Scan (replaced a faulty Amplifi mesh router, chased up a missing parcel for me etc).
I can't honestly say I've had a bad after sales experience with anyone. As for tech companies directly, equally had no issues.
Amazon - Open box (Amazon warehouse) £330 mobile's battery starts failing after 18 months - full refund with 2 minutes on support web page chat!
I don't use tech support much but that blew me away - takes the risk away from open box purchasing.
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