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Thread: Have you ever RMA'd a tech product?

  1. #33
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    Re: Have you ever RMA'd a tech product?

    I've only ever RMA'd (two) OCZ SSDs back in the day. Can't remember the model, but I remember the issue being with the Big Foot controller. The fastest on the market (at the time), but the least reliable. I even had to RMA the replacements.

  2. #34
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    Re: Have you ever RMA'd a tech product?

    They are over a decade ago now, but I have had to do so a couple of times.

    One was a monitor. The first time was due to the monitor was failing to stay powered and show a signal on screen. The second time was due to the RMA replacement (no idea if it was the same monitor itself or meant to be an already repaired unit) having large gaps in its casing - exposing the electrics - where it was supposed to be stuck together.

    No idea how they didn't notice the latter before sending it out, but they did get it sorted once it was pointed out.

    If I recall correctly, the replacement later ended up dying (or started to exhibit the same symptoms) in the same way but outside of the warranty period.

    I don't recall what the brand of the monitor was now though, but it did put me off choosing that one again.

    The only other RMA I had was a RAM Kit bought from Scan, which was failling memtest86+ shortly after receiving it. That process went very smoothly.

  3. #35
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    Re: Have you ever RMA'd a tech product?

    Yes, a number for things.

    Probably most "Shocking" was a harddrive caddy. It did just that, electrically shocked me every time I touched it. Scan we're great and RMA'd it.

    OCZ SSD, after the take over I got it replaced/RMA.

    Mother board that was DOA ! RMA

    The more I think, there is quite a lot that I've had to replace !

  4. #36
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    Re: Have you ever RMA'd a tech product?

    Last Summer, ordered a Western Digital 4Tb Red Pro NAS drive, from Ebuyer.
    Over four weeks I had three all DOA. Had to speak to the returns team each time, before getting a return authorisation, but Ebuyer covered all postage costs. In the end I cancelled the order, seemed to be a bad batch of drives, and got my money back.
    Can't fault Ebuyer short of opening the drive package and testing before posting it out there was nothing they could do. I would presume they informed WD of the issues though.

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    Re: Have you ever RMA'd a tech product?

    Lots of Corsair over the years, inc Ram, PSU & a Pendrive, most of the time it was painless, but it cost a few quid to send back the PSU (I think it had to be shipped to Holland)

    I had an 8800gtx fail after about 3 years but didn't know about the issue so didn't contact Asus or Nvidia, just got a new card

  6. #38
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    Re: Have you ever RMA'd a tech product?

    In my mind, any retailer worth their salt will handle the replacement for you. End of. I'd rather pay a fe quid more knowing that if there is an issue, the retailer wont just shrug their shoulders and say nothing to do with us.

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    Re: Have you ever RMA'd a tech product?

    -------------------------------------------------------------
    Last edited by Korrorra; 03-11-2021 at 12:35 PM.

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    Re: Have you ever RMA'd a tech product?

    A few years ago... like 15... I had a great RMA experience directly with Gigabyte about a GA-965P-DS4 motherboard... It had a broken pin on the LGA775 socket and the local Portuguese supplier denied warranty based on that, but I send an eMail directly to the Gigabyte support! They sent me an address in the Netherlands, I send out the motherboard and voilá, a few weeks later I had a new motherboard back, no cost (except the shipping to The Netherlands (about 15€))... Since then I always recomended Gigabyte mobos to everyone... Until a few weeks ago. My personal Gigabyte X570 Gaming X always had a problem with BIOS battery being drained too fast (in a month a new CR2032 went from new to 0V) and send it to my supplier. They "fixed it" and send it back to me... Now the board wont even keep settings in BIOS between turning the PSU off and on... Sended it again to my supplier that denied it this time claiming the board was scratched on the PCB... its not... and they broke the latch for the PCIe! So... No more Gigabyte for me or my clients... Already exluded ASUS, MSI and Gigabyte for purchase based on this crappy kind of attitude... I'm down to ASROCK for boards... wich is not very happy place to be...
    EDIT: this last time, the direct support mail didn't even accepted my request to bypass the portuguese supplier... THey just dumped me...
    Last edited by NiPPonD3nZ0; 24-10-2021 at 09:31 PM.

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    Re: Have you ever RMA'd a tech product?

    sent back my gtx650 gpu to galaxy (now Galax) as it stopped working after two months .... they replaced it with a new one .... and that replacement is still going strong even today ... almost 8 or 9 years i think

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    Re: Have you ever RMA'd a tech product?

    Yes a few times, One power supply from Corsair that was replaced quickly with a better unit. Once by Asus - a motherboard that they too replaced quickly and lastly A Leviton switch that was also replaced quickly. All three had excellent tech support and a fast response which is why i continue to buy and recommend from all of them.

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    Re: Have you ever RMA'd a tech product?

    Only time I have done it was when I had a nVidia 8800 sent it away and got a GTX280 back so was happy with that trade

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    Re: Have you ever RMA'd a tech product?

    Not really an RMA, but a long long time ago (But not in a a galaxy far far away), I had to return an HDD. Ordered a 1TB one, received a 250GB. Contacted dabs.com (Anyone remember them?). They couldn't provide a replacement drive until they had received the incorrect one, which was no use to me as I was leaving in a couple of days. Ended up having to order a replacement from ebuyer on next day delivery and hoping dabs would pay me back once they received the incorrect drive. They did, but took them nearly two months.

    Other time was faulty monitor from Tesco. Took it in, said it don't work. They tested it, agreed with me and as they didn't have any others in stock, I got a full refund.

    Most recent was a funky problem with a microSD card from SanDisk. Could read it just fine, but writing or deleting anything just didn't happen. System (Android, Linux and Windows) didn't flag any problems, acted as if everything was happening as it should, but, the files never appeared or were never deleted. Even a 'dd' to wipe the entire drive didn't do anything. Took 6 hours, no error messages, but everything was still there afterwards.

    Anyway contacted SanDisk, sent them my receipt and despite the card being a few years old, they offered brand new replacement. They did ask if I could send them the old one for checking. Once I explained it had personal files I didn't want to share with them, they just OK'ed that and sent the replacement anyway. A few days later, replacement arrived from Poland.
    If the Earth is a sphere how do you travel to the ends of it?

  13. #45
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    Re: Have you ever RMA'd a tech product?

    I'm sure I must have done at some point, but I can't actually remember needing to RMA anything...

    The friend I most often build PCs with has sent loads back, including a motherboard we bought just the other day.
    _______________________________________________________________________
    Quote Originally Posted by Mark Tyson
    like a chihuahua urinating on a towering inferno...

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    Re: Have you ever RMA'd a tech product?

    I sent a 22" CRT screen to Sweden to get fixed a few months before warranty expired, i was amazed it got there and came back in one piece.
    It was a nice experience and i am glad i did not have to pay for shipping this rather massive 1 x 1 x 1 M cardboard box with a substantial weight.

    RMAed a lot of little things too over the years and these have also all been a pleasure

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    Re: Have you ever RMA'd a tech product?

    GTX Titan, purchased on launch day. The fan failed pretty much immediately. It went back to Overclockers and I got a replacement within a few weeks.

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    Re: Have you ever RMA'd a tech product?

    Yes, I purchased a Sapphire Pulse Radeon RX 580 8G GDDR5 Dual HDMI/DVI-D/Dual DP Graphics Card from
    the Amazon Warehouse UK, which described the item as "Used like new- packaging will be damaged" . Normally you would get quite a discount on such goods, which as it says, is just the packaging that is damaged.
    On receiving the GPU to my dismay I found that the GPU was far from being "like new" and was also defective. I returned the item under an RMA and purchased a brand new GPU. The long and short of it was that Amazon refused to give me a refund stating that I had not returned the original item and furthermore
    they were keeping hold of the Pulse Radeon RX580 that I had sent back, and were going to destroy it.
    No matter how many emails I sent them, they totally ignored them. They should be more careful with regard to the items they send out for sale and they should have returned that GPU to me. It was not theirs to destroy. Amazon Warehouse too big for their boots and totally lacking in Customer Service.
    I seriously considered taking them to court, the only thing that stopped me, was the fact that they had kept hold of the GPU. Very bad experience from a supposedly good company!

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