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Thread: Have you ever RMA'd a tech product?

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    Have you ever RMA'd a tech product?

    And if so, how do you rate your experience?
    Read more.

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    Re: Have you ever RMA'd a tech product?

    I had a 3yo Seasomic PSU fail early this year, and were good about it. It took them two working days from receiving the failed unit to getting the e-mail saying they'd dispatched a replacement.

    OCZ were similarly good back in the day, when my first SSD died after a few months.

    I've had to return a few HDDs, but that was always dealt with by the retailer, and while they could be slow, they never really argued.

    My worst experience with returning something was with Amazon, when they sent me the wrong case for my new build last year. First they tried to claim that it was what I had ordered, then they tried persuade me to keep the case even though it was unsuitable, then they said that they'd replace it, but it would take 3-4 months before they had stock, then they offered to take it back and refund me in Amazon vouchers. I told them that wasn't good enough, and that I wanted a cash refund so I could buy the correct case from another retailer, I suddenly found myself dealing with a more senior customer service person who had started trying to fob me off with vouchers again until I threatened to file a complaint with Trading Standards since they were still advertising the case I wanted as "in stock" while telling me that they couldn't deliver the one I'd already paid for. After that, all of a sudden they found that they had one in stock after all and it would be shipped to me immediately.

    When it arrived three days later, I found from the consighment note inside the package that they had shipped in from Germant.

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    Re: Have you ever RMA'd a tech product?

    Have sent a few things back to Amazon but, have never had to go through an RMA process.
    Last edited by Friesiansam; 22-10-2021 at 08:06 PM.

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    Re: Have you ever RMA'd a tech product?

    Yes, a GPU. It was a MSI GTX 780.

    It burned on its own. I RMA'd it under warranty and after 2 months MSI sent it back to me completely scratched and bent on several parts. Even the shipping box was damaged but it was "repaired".
    So I told the e-shop where I bought it that I didn't want it because it was in a worst shape than when I sent it to them(they handled the RMA with MSI) and they offered me a brand new EVGA GTX 970 FTW as a replacement(in exchange for the RMA'd GTX 780 upon verification).

    I took it and never bought any MSI product since.

    Edit #1

    I also RMA'd a Corsair K70 Rapidfire.
    It had a known issue with RGB leds not displaying the good colors(a circuit problem if I recall correctly). A lot of people had this problem.
    I went through the RMA process through their site pretty smoothly until they told me that they accepted it but I would have to pay for shipping my "broken" keyboard to them for them to send the new keyboard to me. (Other customers from different countries didn't have to, Corsair sent them a shipping label to print out but me, nah....from France, in EU!)
    A relative convinced me to accept the offer after a week, so I did reluctantly.
    Finally I went the route of custom keyboards and never bought any Corsair product since and don't plan to. Garbage company selling garbage products anyway. The keyboard is in its box somewhere.
    Last edited by LeSWiS; 22-10-2021 at 05:33 PM.

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    Re: Have you ever RMA'd a tech product?

    A Gainward GTX7700 GPU (which landed up not working as well) and a Logitech mouse.
    JABULANI NONKE

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    Re: Have you ever RMA'd a tech product?

    I had a be quiet! PSU that wasn't: it had coil whine. After I confirmed with be quiet! that it wasn't meant to sound like that, Scan swapped it for another one with no fuss.

    It replaced a Corsair PSU that had started running the fan at full speed all the time, but Corsair wanted me to send it to the Netherlands (from the U.K.) before sending a replacement. I suppose I should have gone to the seller instead.

    I couldn't return disk drives in work that had failed, because of the data on them, and of course you can't erase data on a drive that isn't working, so RMA'ing those was simply not possible.

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    Re: Have you ever RMA'd a tech product?

    I had a faulty AmpliFi Router that decided it wanted to burn itself, Scan handled the RMA for that (very well and with minimal fuss). Aside from that, just the old spinning disks of rust (Maxtor / Hitachi drives) years ago, which was decidedly a much more painful process.

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    Re: Have you ever RMA'd a tech product?

    I have had to RMA Crucial Ballistix memory twice on different occasions. Crucial sent out new Ballistic memory to me instantly on both occasions without question.

    Just to add on one of the occasions the memory was well past a year old when it started to fail.

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    Re: Have you ever RMA'd a tech product?

    Logitech are great tell them it's gone wrong provide the serial number and BOOM new mouse.

    Iiyama are not (this is in the UK where they contract to a third party), bought a monitor with an on-site warranty and then was told I had to send it back for repairs. I had to phone their EU office in Germany to get my on-site warranty honoured, I was not impressed. The replacement was also defective (the remote doesn't work) but I couldn't be arsed to fight them for another replacement so I put up with it.

    Moral of the story: never ever buy an Iiyama product.

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    Re: Have you ever RMA'd a tech product?

    Over the years I have had to RMA a few items.

    Best experience was Sandisk where I had to RMA an SSD two years into a three years warranty. Very good process with good comms.

    OK experience was an Antec PSU but it had to go back to Holland as I remember and returning a unit to Scan as although they refunded postage they refused to include cost of insuring £300 item.

    Worst experience was Gigabyte who refused to accept an expensive 980ti graphics card which failed two weeks outside warranty for repair under the £50 out-of-warranty £50 offer advertised on the box, stating no parts available. The graphics card was barely released three years earlier and the hardware fault was well documented on the internet.

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    Re: Have you ever RMA'd a tech product?

    Literally just done one with my Dell Monitor, did it all online describing and showing photos of issue. Received an email back to say a replacement being sent, which arrived today and is an upgraded version of my 2-3 year old one, so very happy with the latest. Most of My RMA's have been pretty good with various items/manufacturers, maybe I'm lucky?

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    Re: Have you ever RMA'd a tech product?

    Quote Originally Posted by Namor View Post
    I have had to RMA Crucial Ballistix memory twice on different occasions. Crucial sent out new Ballistic memory to me instantly on both occasions without question.

    Just to add on one of the occasions the memory was well past a year old when it started to fail.
    Same here. Crucial Ballistix really honour their lifetime warranty. Stick went bad (which in itself was crazy hard to debug), but they replaced it really quickly no questions asked.

    Similar experience with Seasonic, though not as quick. They replace with refurb, whereas Crucial appear to do brand new (I appreciate the components are quite different).

    And a Garmin Vivoactive HR. Same as everyone else I know, it failed right around the one year mark (just after in my case). Replaced quickly and easily. Replacement still going strong.

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    Re: Have you ever RMA'd a tech product?

    Quote Originally Posted by LeSWiS View Post
    I also RMA'd a Corsair K70 Rapidfire.
    It had a known issue with RGB leds not displaying the good colors(a circuit problem if I recall correctly). A lot of people had this problem.
    I went through the RMA process through their site pretty smoothly until they told me that they accepted it but I would have to pay for shipping my "broken" keyboard to them for them to send the new keyboard to me. (Other customers from different countries didn't have to, Corsair sent them a shipping label to print out but me, nah....from France, in EU!)
    A relative convinced me to accept the offer after a week, so I did reluctantly.
    Finally I went the route of custom keyboards and never bought any Corsair product since and don't plan to. Garbage company selling garbage products anyway. The keyboard is in its box somewhere.
    My experience with Corsair was the opposite. They sent me parts for free out for a case that was long out of warranty and they had no obligation to. I'd only asked for a service manual to plan my repair without dismantling my PC more than once.

    I do have experience with the method you describe. I am in the UK and bought some bespoke, high security locks built to my specifications for my house. They're put together by hand and I paid a decent amount. One of them came not rotating freely and so I asked to return it.

    I was told I had to re-order another lock to the same bitting and other specs, they'd build that to order and dispatch it. Separately, I'd have to send back my faulty lock and they'd assess it and refund all associated costs if appropriate. It made me a little nervous but these are expensive, low volume items and having the faulty one back means they can take it apart, fix it (it just needed an edge de-burring properly) and use most of the components in other locks, minimising the loss. I expect there's a percentage of people who would not return the broken lock and this way, they guarantee a return and also that people aren't just returning something because the customer got the order wrong.

    Those locks are very different to a mass produced keyboard as they are built by hand, should be tested properly and are low volume niche items. With a keyboard they will expect a percentage of those to be faulty and a return / replace procedure to minimise inconvenience.

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    Re: Have you ever RMA'd a tech product?

    About half the DDR3 Corsair Vengeance RAM in my old 3930k system (so 32GB of the 64GB) over two failure periods. This was the better part of five or six years after buying it as well. A quick run through with memtest86 individually to identify the dicky sticks an RMA explaining the test methodology and a fairly rapid exchange later new RAM.

    A DVR from Amazon, no issues and a quick turn around.

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    Re: Have you ever RMA'd a tech product?

    only replacement thing i can remember was an asus motherboard back in 2008 ish.
    wouldnt boot up, so took it back to Scan with the CPU and ram and gpu all plugged in, plonked it on their test bench they had at the time (was just a big bench with a bunch of random computer bits on it) sad to staff 'this aint workin mate'. they poked it a bit, said 'oh yeah so it isn't' then he wandered off to the back and got another board, plugged the cpu and stuff into that, it turned on.
    did a bit of paperwork and off we went, all in 10 minutes. not including the 2x40 minute drives there and back.
    so 2 hours to pop to scan compared to days wating for posties and not knowing what time theyll arrive.

    its handy being able to do that face to face, because its a lot easier explaining what's wrong with it and being told 'that doesnt plug in there, you need press that' and so on.
    also avoided the bent pins scenario, because they unplugged the cpu from one to the other. so it would've been their fault

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    Re: Have you ever RMA'd a tech product?

    Over the last 30 years I have returned a number of devices from a number of suppliers. Mostly DOA items a day or two after delivery and returned to the retailer. Have had good experiences from the likes of Scan, eBuyer and Amazon (of the still trading sites).

    However by far the worse experience was with Aria Computers who were obstructive and unhelpful at every stage. As a result I have not used them for the last 9 years and will not use them again.

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