Results 1 to 16 of 16

Thread: BT Business Broadband - Need urgent change

  1. #1
    Agent of the System ikonia's Avatar
    Join Date
    May 2004
    Location
    South West UK (Bath)
    Posts
    3,734
    Thanks
    39
    Thanked
    75 times in 56 posts

    BT Business Broadband - Need urgent change

    Today I have made the decision after learning some terrible truths about BT business broadband that have now changed my personal situation.

    Some have been mentioned on these boards before - so I won't go into too much detail.

    bottom line is BT have a premium business broadband service that is a approx £70 per month. It is for high demand business use.

    For 4 years I have had this service with no real issues but a few minor outages. Last month I experences a major outage where my speed dropped from 6 meg to 128k.

    This went on for approx 1.5 months to which I was told the fault at the exchange had been fixed.

    I have had a recent problem with dropped packets effecting some work I was doing.

    Today I found out that this was due to traffic shaping and throttling put on my connection. The 128k "issue" was actually them playing with traffic shaping and getting it wrong. So I was lied to !

    I was not informed about any application of traffic shaping being applied. The most annoying thing is that the reason for this that after 4 years of use with BT (normal) I informated them that I had to do a reasonably large data sync with the USA (approx 140GB) and they said this would not be a problem as they had never had a problem with me and that 140GB wasn't actually that much.

    Turns out it was an issue. So bottom line is I've been lied to about fair usage policy and cappingo on this high use premium service, I've been lied to about whats going on with my account and now I have issues running business connections.

    I need to leave this provider ASAP.

    My requirements.

    Premium Business broadband provider - high usage, good support/customer care/communication ability to purchase static IP ranges from them

    Advice and opinions welcome.
    It is Inevitable.....


  2. #2
    The King of Vague Steve B's Avatar
    Join Date
    Oct 2005
    Location
    Glasgow
    Posts
    5,051
    Thanks
    116
    Thanked
    67 times in 63 posts
    have you spoken to your solicitor?
    is there some way you could claim back the cost of the 1.5 months?

  3. #3
    Splash
    Guest
    I can't really comment on their Business packages but I use Aquiss 30/300 at home. That allows 30Gb peak/300Gb offpeak and they offer much higher packages than I personally could justify...

    Customer service is excellent, their webpage isn't really all that but it's soooooooo nice to be able to talk to tech support that you can talk techy to. Drop them an email and you should get a response fairly sharpish. Static ips aren't a problem - I got 8 for home just by asking, and I'm sure they will offer more if you need it.

  4. #4
    Lovely chap dangel's Avatar
    Join Date
    Aug 2005
    Location
    Cambridge, UK
    Posts
    8,385
    Thanks
    407
    Thanked
    449 times in 331 posts
    • dangel's system
      • Motherboard:
      • See My Sig
      • CPU:
      • See My Sig
      • Memory:
      • See My Sig
      • Storage:
      • See My Sig
      • Graphics card(s):
      • See My Sig
      • PSU:
      • See My Sig
      • Case:
      • See My Sig
      • Operating System:
      • Windows 10
      • Monitor(s):
      • See My Sig
      • Internet:
      • 60mbit Sky LLU
    I'm with BT Business too - hey, it was a good deal at one point.. The new traffic shaping has transformed my service - it's terrible in the evenings now. I actually rarely use it much at this time of day but when you're reinstalling XP and facing 100mb of download at a capped 30k/sec it's not fun. At all. Upload speed is unaffected.

    BT did actually inform it's users about the shaping - you should of got an email sent to your primary BT email account telling you how your 'unlikely' to be affected etc. Absolute crap. You'll probably also find your contract with BT allows them to change the terms of service fairly easily without any real obligation to you - this is pretty common thesedays.

    Of course we all expect slowdowns at peak times and as a heavy user i've alway scheduled my downloading (where possible) for the early hours of the day - it's not often i need something huge *now* and i'm fairly concious of being social about my use.

    My contract ends in September and i'll be shifting provider then - i've no problem paying for a premium service and there are a number of providers who don't shape but simply state how much you can use and when (so peak times have reduced allowances). I'm not even going to bother trying to talk to BT about this - their support is next to useless (it took them 2 months to sort out a stuck BRAS profile - it was only that I knew what was wrong and persisted with it that got it sorted). The service has been good for maybe 8 months, and now the shaping has made it effectively useless in the evenings (even browsing is slow - they shape *everything*). I predict people will migrate in droves..

    I'm looking at these people BTW: http://www.adsl24.co.uk/broadband_office.php 1 month contracts, can switch package monthly (no charge) and they employ support personnel in the UK (which will be refreshing). Office 180 for me probably.
    Last edited by dangel; 05-07-2007 at 11:34 AM.
    System 001: Maximus VII Formula, 4790k i7, RTX 2080ti FE (incoming), 16GIG Corsair Vengence DDR3 RAM CL9, Corsair HX1000, ROG SWIFT PG278Q , SSDs, Antec 1200 case, All watercooled. [main]
    System 002: A8 3850 APU, ASUS uATX FM1A75 MB, 4GB Corsair Vengeance DDR3, Corsair psu, OCZ Agility 3, 1TB F3, Dell 2001FP 20" LCD, £7's worth of 5.1 speakers (they rock) Windows 7 x64[wife/server]
    System 003: AsRock MB, APU, 8 GIG Corsair, Silverstone HTPC case, stock cooler, GT220 1gbDDR3, WD Green 3TB, Kingston 40gb SSD, MCE Remote, Panasonic 50" LCD (87BDX) via HDMI Windows 8.1.1 (32) [media centre]
    System 004: Asus UL50AT Intel Core 2 Duo,4GB, Intel Gen 2 80GB SSD, Win 8.1.1 x64 [no justification]
    System 005: HP Proliant N40L Microserver, 4x2TB drives, fan mod, Pico PSU mod, Win7 x86 [file server]
    System 006: Dell Optiplex 9010, i7, 8gb, 128gb Samsung 830 x 2 (boot and VM drive), 1TB WD HDD, ATI something, Windows 8.1.1 x64 RTM [work]


  5. #5
    Agent of the System ikonia's Avatar
    Join Date
    May 2004
    Location
    South West UK (Bath)
    Posts
    3,734
    Thanks
    39
    Thanked
    75 times in 56 posts
    very interesting comments and some things to research. Thank you.

    As I say - no problems paying for a premium servier, but expect to be able to use a premium service.

    This has now started to effect my business so its time to move.
    It is Inevitable.....


  6. #6
    Lovely chap dangel's Avatar
    Join Date
    Aug 2005
    Location
    Cambridge, UK
    Posts
    8,385
    Thanks
    407
    Thanked
    449 times in 331 posts
    • dangel's system
      • Motherboard:
      • See My Sig
      • CPU:
      • See My Sig
      • Memory:
      • See My Sig
      • Storage:
      • See My Sig
      • Graphics card(s):
      • See My Sig
      • PSU:
      • See My Sig
      • Case:
      • See My Sig
      • Operating System:
      • Windows 10
      • Monitor(s):
      • See My Sig
      • Internet:
      • 60mbit Sky LLU
    You're welcome - yeah same here - I simply can't afford for something to take 2 hours that should of taken maybe 15 mins. If you do go with them please let me know how it goes - i'm stuck for a couple of months (unless I decide to cut n' run by paying my way out). I've heard very good things about them and their support.

    I logged a complaint with BT this morning - i'm sure that sometime next year they'll get back to me (when i've long gone elsewhere)
    System 001: Maximus VII Formula, 4790k i7, RTX 2080ti FE (incoming), 16GIG Corsair Vengence DDR3 RAM CL9, Corsair HX1000, ROG SWIFT PG278Q , SSDs, Antec 1200 case, All watercooled. [main]
    System 002: A8 3850 APU, ASUS uATX FM1A75 MB, 4GB Corsair Vengeance DDR3, Corsair psu, OCZ Agility 3, 1TB F3, Dell 2001FP 20" LCD, £7's worth of 5.1 speakers (they rock) Windows 7 x64[wife/server]
    System 003: AsRock MB, APU, 8 GIG Corsair, Silverstone HTPC case, stock cooler, GT220 1gbDDR3, WD Green 3TB, Kingston 40gb SSD, MCE Remote, Panasonic 50" LCD (87BDX) via HDMI Windows 8.1.1 (32) [media centre]
    System 004: Asus UL50AT Intel Core 2 Duo,4GB, Intel Gen 2 80GB SSD, Win 8.1.1 x64 [no justification]
    System 005: HP Proliant N40L Microserver, 4x2TB drives, fan mod, Pico PSU mod, Win7 x86 [file server]
    System 006: Dell Optiplex 9010, i7, 8gb, 128gb Samsung 830 x 2 (boot and VM drive), 1TB WD HDD, ATI something, Windows 8.1.1 x64 RTM [work]


  7. #7
    Senior Member
    Join Date
    Sep 2005
    Location
    Glasgow
    Posts
    1,469
    Thanks
    38
    Thanked
    61 times in 58 posts
    Be offer some premium services, no caps with fast upload/download. Static IPs too, and I walys get an email & text when they are about to take payment, or there is some exchange work being carried out.

    http://www.bethere.co.uk

  8. #8
    Registered User
    Join Date
    Jun 2007
    Posts
    14
    Thanks
    0
    Thanked
    0 times in 0 posts
    we have just moved our office broadband over to TitanADSL and their service is fab, 1 month minimum contract and their network is is run on the Enta network so you will pretty much recieve a good connection all the time. www.titan-adsl.co.uk they provide upto 8 free static ip address + additional ip address can be purchased.
    Also i have just put in an order to migrate my line at home to them.
    Last edited by water; 06-07-2007 at 09:59 AM.

  9. #9
    Administrator Moby-Dick's Avatar
    Join Date
    Jul 2003
    Location
    There's no place like ::1 (IPv6 version)
    Posts
    10,662
    Thanks
    53
    Thanked
    382 times in 313 posts
    <stuck record> ZEN </stuck record>
    my Virtualisation Blog http://jfvi.co.uk Virtualisation Podcast http://vsoup.net

  10. #10
    Admin team peterb's Avatar
    Join Date
    Aug 2005
    Location
    Southampton
    Posts
    19,159
    Thanks
    2,788
    Thanked
    3,338 times in 2,641 posts
    • peterb's system
      • Motherboard:
      • Nascom 2
      • CPU:
      • Z80B
      • Memory:
      • 48K 8 bit memory on separate card
      • Storage:
      • Audio cassette tape - home built 5.25" floppy drive
      • Graphics card(s):
      • text output (composite video)
      • PSU:
      • Home built
      • Case:
      • Home built
      • Operating System:
      • Nas-sys
      • Monitor(s):
      • 12" monocrome composite video input
      • Internet:
      • No networking capability on this machine
    I'd agree with Moby-Dick - Zen business (a similar price, outstanding customer support, and uncapped downloads. I use a Zen home product, but the general comments on the Zen forums indicate that the office products are just as good.
    (\__/)
    (='.'=)
    (")_(")

    Been helped or just 'Like' a post? Use the Thanks button!
    My broadband speed - 750 Meganibbles/minute

  11. #11
    Agent of the System ikonia's Avatar
    Join Date
    May 2004
    Location
    South West UK (Bath)
    Posts
    3,734
    Thanks
    39
    Thanked
    75 times in 56 posts
    zen was already on my list, and the wheels are now rolling.
    It is Inevitable.....


  12. #12
    Registered User
    Join Date
    Jun 2007
    Posts
    14
    Thanks
    0
    Thanked
    0 times in 0 posts
    we are on TitanADSL unlimited home max 8mbs service at work which is &#163;67 per month. I know a home product at the office, it just works great as we dont need the 832k upload 448 is fine for us lot at work. no trafic shaping or throttling and 1 month contract just another good enta reseller.
    Last edited by water; 09-07-2007 at 12:38 AM.

  13. #13
    Agent of the System ikonia's Avatar
    Join Date
    May 2004
    Location
    South West UK (Bath)
    Posts
    3,734
    Thanks
    39
    Thanked
    75 times in 56 posts
    as mentioned, I was looking for information on business products as this is for a business.
    It is Inevitable.....


  14. #14
    Registered User
    Join Date
    Jun 2007
    Posts
    14
    Thanks
    0
    Thanked
    0 times in 0 posts
    in that case TitanADSL does offer a business package like all enta resellers look here http://www.titan-adsl.co.uk/index-2.html
    dont worry about the connection charge as it does not apply to migrations.

    hope that helps
    Last edited by water; 09-07-2007 at 12:39 AM.

  15. #15
    Agent of the System ikonia's Avatar
    Join Date
    May 2004
    Location
    South West UK (Bath)
    Posts
    3,734
    Thanks
    39
    Thanked
    75 times in 56 posts
    yup, you mentioned that a few posts up.
    It is Inevitable.....


  16. #16
    Agent of the System ikonia's Avatar
    Join Date
    May 2004
    Location
    South West UK (Bath)
    Posts
    3,734
    Thanks
    39
    Thanked
    75 times in 56 posts
    zen was already on my list, and the wheels are now rolling.
    its already been done
    It is Inevitable.....


Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. How do i change my CPU in bios to run at 3.2 instead of 2.81?
    By FootballFanatic in forum PC Hardware and Components
    Replies: 16
    Last Post: 15-07-2004, 03:01 PM
  2. how easy is it to change p4 cpu clock on the fly?
    By dgr in forum PC Hardware and Components
    Replies: 0
    Last Post: 02-03-2004, 12:43 PM
  3. Can you change my name from eru to ERU (i.e. to caps)?
    By ERU in forum HEXUS Suggestions
    Replies: 2
    Last Post: 07-01-2004, 01:32 PM
  4. How to change your email address at Play.com
    By PanzerKnight in forum General Discussion
    Replies: 2
    Last Post: 30-12-2003, 09:59 PM
  5. not possible to change cpu vcore on an asus a7n8x dx?
    By dgr in forum PC Hardware and Components
    Replies: 5
    Last Post: 09-11-2003, 11:32 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •