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About LinkBacksVM have just got worse and worse they used to be great and then they started limiting speeds
VM have just got worse and worse they used to be great and then they started limiting speeds
How exactly is this 5%/2% thing measured now on ADSL? I know when it first come out it was
based over a month so it was some what believable that only 5% of their customers would be
affected.
It was like that with cable but now its on a day to day measure, actually no they have three
periods where you can be knee capped in a day dont they. So where as before I was never
subject to these limitations, when i actually do need to use my connection now to download a
significant amount of data I get hit.
Before only 5% of their customers ran into trouble and the other 95% never had a problem
Now only 5% in a day get capped but 95% of their customers have probably been affected at
some point.
To be honest, I should have ditched them when they lost the Sky one channel on their TV service. The only reason I started with Telewest was because I wanted Broadband (512k) and they were £15 cheaper and better than BT at the time. The Telewest customer services were always good and it was true unlimited service in them days. Since Virgin took over it has been going down hill ever since.Originally Posted by moogle
I can understand that their network can only handle a fixed amount of bandwidth and that it is shared between customers but, surely there must be a point where either they tell existing customers that they are unable to provide the high speeds they are paying for or stop connecting new customers to heavily affected areas? But, Of course they won't do either because they just want money and hope that most people won't bother checking or complaining about the low speeds.
I can't help wondering if Richard Branson would think it was acceptable if his new car was supplied from the showroom with a speed limiter fitted? Virgin do this to their Broadband customers everyday.
They don't even have the excuse that other ISP's can use about the telephone lines being of poor quality etc. Because the cable network belongs to them.
I've just moved into a house with VM. Their internet packages sound great as they are constant high speeds, but it's ridiculous that they cap you for downloading too much in one day. What is the point of paying for the faster speed when you cant use it?
Ive been with Telewest NTL/Blueyonder for AGES since the norm was dial up, great service and i do agree virgin has made it worse because there was never caps and we always had a good speed but now we have a steady speed but a ****ty limit, game patches are getting bigger along with games in general that you download so your punished for buying something online. How do they get their information about affecting 1% or 5% of its customer, im sure alot of people download alot because the majority download all stuff off limewire etc. If the people who dont get throttled are not using the connection then why do they need more, it doesnt make sense. Getting throttled is PATHETIC becuse here my ping goes to the 50's and the speed is HIGHLY unstable so i cant play online and enjoy it, when i finally get bumped up to 10mb/s it should be better because ill be throttled to 2.5mb/s instead of 1 >.<.
Virgin are great if your the occasional user or just gaming, not good if you download loads of updates or upload stuff(speed =fail). Here they are better than any other provider so im pretty much stuck with them but for £10 a month for 10mb/s BB thats steady its a good enough deal for me.
This issue though is VERY bad, 80k is unusable and its more than anything ive heard of.
I've been a customer since Telewest started the 512kbps service too.
How is yours only £10 a month? I've just ditched all but, the broadband and they wanted £24 a month but, have agreed to reduce it to £18 for 6 months because of the poor service I've received.
hah it's funny that there's all this bitching around yet all the popular ISPs cap their customers. it's the norm & it will stay that way. i also doubt that their new(ish) fibre optical network is struggling under the current speeds their offering, why? because they've already got 20, 10 & 4 MB packages out at the moment and are starting to roll out 50mb for their largest package.
bandwidth = money hence the capping
I was on the 20Mb for as long as they have been offering it and it only averaged 8Mb over the whole time. Maximum it ever peaked at (just once) was 14Mb.
I'm now on the 10Mb package and the downloads speeds are the same or higher. So apart from saving money the only other thing is I get slightly slower upload speeds which I'll probably never notice.
Based on my experiences I'd be surprised if the 50Mb service gets anyway near 50Mb.
Well sadly Marenghi it is and they have admitted it but if you had bothered to read the OP you would have noticed this is ADSL and not cable.
This guy come on and goes to the first two VM threads, does not read them and defends VM.... looks a bit fishy to me.
□ΞVΞ□
well we always haggle with virgin and we now get XL tv for a discounted price cos of virgin losing sky1. For broadband i think we got capped and i was a bit annoyed and looked at their prices and the "new customers" could get the same for less, i argued and managed to get them to bump me up to Large(just intime for 10mb/s) and for a discounted price.
To haggle with virgin you juse mention sky and that your leaving, you normally get put to an english call center when leaving lol.
o2/be don't cap (i'm with o2 and d/l a lot) and from what i'm led to believe sky's max tier no longer has or will have an fup. so there you go 3 of vm's main bb rivals that don't cap.
VM?
would go a bit further, but there's no smiley for itVM
QFT... I downloaded 100GB in 4 days on my Be connection in Brighton, If I tried that on my old VM connection it would be impossible. No throttling or capping.
I know someone that downloaded nearly 1TB in a month on their Be connection and I think all he got was an e-mail/letter asking if he wanted to upgrade to Pro for the higher upload speeds. no warnings, no throttling or capping, just an enquiry to see if he wanted to upload even more.
Got to love Linux distro's
"I've heard there is a common problem with this item from forums" - If you read some forums they believe Elvis was abducted by aliens, doesn't mean it's true.
Well the cap should be off today. We noticed that they didn't actually apply the cap from 10am-midnight at the weekend, just the usual 4pm-midnight, despite what the email said. If that has anything to do with my requesting the MAC key and complaining about the unreasonable cap or not I don't know (doubt it).
Currently firing off questions to a couple of ISPs to get required info - I will probably go O2 but I'm not sure how the discounts quite work or whether I can use my own modem.
Depending on what modem you have it shouldn't be a problem.
What bit of the discounts don't you get? Are you on Contract or PAYG?
"I've heard there is a common problem with this item from forums" - If you read some forums they believe Elvis was abducted by aliens, doesn't mean it's true.
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