I had a user call up the helpdesk just before christmas complaining that the printer did not work so i asks her if it is connected to the computer and she says yea all connected and so i Radmin into the machine and i see no machine, so i question her further and it only turns out that the printer she is trying to print to which is usually right next to her computer is packed away (by her) in the box in the storage cupboard because they had a flood in one her lab.