Results 1 to 2 of 2

Thread: Remote assistance

  1. #1
    Senior Member Merlin4458's Avatar
    Join Date
    Dec 2004
    Kingston Uni
    11 times in 11 posts

    Question Remote assistance

    Basically i want someone to look on my pc using remote assitance. we both have it enabled to allow but jsut wont connect. I want him to look at my vigor 2200 USB router cause i jsut dont understand it. any ideas

  2. #2
    Registered User
    Join Date
    May 2004
    1 time in 1 post
    • Brodieman's system
      • Motherboard:
      • ASUS P5N32-E SLI
      • CPU:
      • Intel Core2Duo 6600
      • Memory:
      • 4GB
      • Storage:
      • 2x320GB
      • Graphics card(s):
      • 640Mb XFX nVidia 8800 GTS
      • Monitor(s):
      • 22" Wide Screen LG
      • Internet:
      • 20mb Cable
    probably a port issue

    Configuring Port 3389 to Enable Remote Assistance
    Remote Assistance runs over the top of Terminal Services technology, which means it needs to use the same port already used by Terminal Services: port 3389. For more information about using and configuring ports, see this Microsoft Knowledge Base article.

    Note: If the person who is being helped is behind a firewall, NAT, or ICS, Remote Assistance will still function as long as the person being helped initiates the session via Windows Messenger. However, as stated above, Remote Assistance will not work in cases when the outbound traffic from port 3389 is blocked.

    Using Remote Assistance in a Home Network
    If you are using Personal Firewall or NAT in a home environment, you can use Remote Assistance without any special configurations. However, if you have a corporate-like firewall in a home environment, the same restrictions apply: you would need to open Port 3389 in order to use Remote Assistance.

    Info from Microsoft's website

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 6
    Last Post: 04-02-2005, 02:47 PM
  2. OSX and remote windows /apps
    By ikonia in forum Apple Mac
    Replies: 5
    Last Post: 16-01-2005, 10:22 PM
  3. Remote Assistance
    By ajbrun in forum Software
    Replies: 0
    Last Post: 14-01-2005, 05:50 PM
  4. Remote Desktop help with IP address
    By Proplus in forum Networking and Broadband
    Replies: 3
    Last Post: 28-03-2004, 05:28 PM
  5. Missing LG DVD remote
    By jcoquillon in forum Consumer Electronics
    Replies: 5
    Last Post: 22-03-2004, 11:06 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts