Demon......GET OFF IT NOW!

[darrensen]

Im sorry to do this but i need to have a rant about Demon!

Ok he i go......we disconnected from Demon on the following reasons

Paying £75 per month for a Business 512k line
Poor Customer services

We placed an order with Plusnet for a new 2mb service on our old demon line. Only thing is Demon or BT left the Broadband Markers on the line so we are unable to place a serivce!

So i have had to call them up 4 times to get them to remove it but they still have not!!!!! I just tried to call them just now on 0845 272 2333 then going to the business option. You get a message that says they are experiencing large call volumes so use the website. Then it goes dead and you get the regualr BT voice saying the other person has hung up!!!!!!!!

I really hope someone from Demon reads this because their customer services is on par with Bulldog which has been reported to the watchdog ISP!!! I am going to do the same thing once this problem has been resloved!

My message to any of you out there is STAY AWAY FROM DEMON, they are one of the worst ISPs out there!!!!! (in my opinion )

Thank you Rant over......would be interesting to hear of any other stories about demon from you guys!!!

EDIT: oh and by the way, you have to wait 25-40 mins when you eventually get in the call que!

[LSmith4285]

Thanks for this I was thinking about changing to Demon

[Moby-Dick]

If you want good customer service then the only sensible chioce is Zen.

[Atomic]

Yep, I was on Demon back in the 512k days, took them too long to upgrade me to 2MB so I left.

Now on plusnet with 2MB, no problems at all

[[GSV]Trig]

We've been on Demon at work since waaay before I started there, I rang up about only being on 512K, they said they will roll out faster speeds when BT upgrade our exchange, shame really as I know that tis already been done...
I'll be ditching Demon in the near future.

[darrensen]

Im going to send this thread to Demon complaints. If anyone has anything else to add, please speak up.

Thanks

[TheAnimus]

Demon were around in the fun old days, they where far too expensive then, and not much has changed.

[Zak33]

to escape from a bad ISP is like hell on earth....they don't care

Bet if you rang toSIGN UP you'd be through in a few moments!

[Stoo]

Ring through on the sign-up line and complain

[Zak33]

Ring through on the sign-up line and complain

it is often the only way

Shame.

Moby knows the truth of it....Zen.

And although they STILL charge £25 for 512 monthly, they have such good connection, such low overheads, no monthly cap, and a GIG of storage

[Wiczy]

it is often the only way

Shame.

Moby knows the truth of it....Zen.

And although they STILL charge £25 for 512 monthly, they have such good connection, such low overheads, no monthly cap, and a GIG of storage

And unlimited newsgroup access

Ohh and the famous mugs

Back on topic...Demon do indeed suck greatly. The name says it all

[Moby-Dick]

Ohh and the famous mugs

que ?

[Wiczy]

que ?

Hehe i thought everyone knew....



http://bbs.adslguide.org.uk/showflat...sb=5&o=&fpart=

[Taz]

You can do two further things:

1. Post on ADSLGuide in the ISP Unhapiness forum or the Demon forum.
2. Make a formal complaint through the ISPA: http://www.ispa.org.uk/

Both pretty much guarantee results, particularly a complaint through the ISPA.

[Twigman]

lol was going to sign up with them.
ah well back to adslguide...

[blockers]

Unfortunatly i have just signed up....ah well see how it goes i guess. they seem to have good reviews on adslguide though.....:S

http://www.adslguide.org/isps/compar...action=Compare