Connection Dropping - LCP No Response

[GFiSH]

I had my broadband regraded on Thursday from 2mb to the maximum that my line can handle, which is probably only 3-4mb. Since the regrade I had no internet from Thursday until Monday afternoon when it finally started working. But when I got home from work yesterday it wasn't working again. I logged into my Router (D-Link DSl-504) and the status was LCP No Response, but I have no idea what that means. If I reset the router, I will eventually regain my connection. It's not dropping due to the connection not being used as I have a webserver on 24/7 with constant uploads and downloads.

I'm a bit confused, and just looking for any advice anyone can give.

[peterb]

LCP is Link Control Protocol. It may be that you are trying to push your line to speeds that it won't accept. Have you escalated this with your ISP?

[GFiSH]

Yeah, I've logged it with the ISP, but only today, so waiting for a reply. Do you think that I might have to revert back to 2MB then?

[Agent]

What ISP ?

[GFiSH]

Freedom2Surf. Up to now not had any major problems with them, been using them for 3 years.

[peterb]

Yeah, I've logged it with the ISP, but only today, so waiting for a reply. Do you think that I might have to revert back to 2MB then?

Possibly...

[GFiSH]

Ah thats no good.

I'll wait to hear from F2S, but their tech support is a little slow.

[peterb]

A different router MIGHT help - no gurantees though. Some are more sensitive than others. Trouble is that there are few published specs so it's a case of trial and error. I take it you have tried the usual tricks of plugging the modem into the master socket directly, with all extension wiring disconnected...

[GFiSH]

I haven't tried it yet as I've been so busy lately (work, more work, and helping the mrs move house) so I'll have a look at that tonight. I'll disconnect all the phones and try different microfilters too.

Does my router have a log anywhere that will maybe tell me the date and time that the it loses it's connection?

[GFiSH]

I've found the log on my router but it makes no sense to me, so I cleared it and left it overnight, I'll check it when I get home.

When I'm connected everything is fine, I get 4mb down and 768k up according to my router summary. But the connection doesn't seem to last. It was on last night, and now this morning I'm unable to log into my PC from work.

[gedalia]

I'm having pretty much the same problem.

I moved home last month and took my ADSL with me and also upgraded from 2mb to "up to 8meg" but my connection has been really really bad. Rarely get over 3meg, lots of drop outs and my upload speed has dropped from a steady 60kps to 35kps.

I spoke to my ISP and they told me that the phone line in my new place is pretty bad and will never do over 4meg and trying to get the max speed out of it is destablising it.

At midnight tonight im being down graded to 2meg to see if my connect is at least stable.

This is really dissapointing for me as I was hoping to jump on the ADSL2+ bandwagon in the new year for crazy speeds, but obviously cant if my line is so bad I cant even get over 3meg!

[Spud1]

You are both either too far from the exchange (most likely) or have a poor line installed (90% sure on this )

I had exactly the same issue when we were with UK Online. They told us we could get 8meg no problem, that we were well within the threshold..great. It takes them 2 months to get it all setup (not a good start) and then for the first 2 days its was great, 8meg internet

Then the problems started, constant disconnections at seemingly random times. It would work for hours at a time, or minutes, and then just cut out, requiring a router (well more likely just the dslModem bit but its built in) reset to reconnect. A closer look at what was going on reveleaed a very low Signal to Noise ratio - in the margin of 2-3dB. Far too low for 8meg, you really need above 6dB.

This was why it kept dropping out. Eventually they lowered our speed - the most the line could handle reliably was 3.5meg...less than half of what they said we could get and what we paid for...

This took a month to sort out - their technical support is terrible (although not as bad as NTL natch but then who is) sometimes taking over an hr to get through, only to be fobbed off with excuses when you do such as 'no your line is working perfectly' when I am blatently disconnected (not as bad as NTL true but i think they went to the same tech support school eh?)

Anyway after than I moved out for my placement, but my parents are still stuck with it ;/ still at least 3.5meg is stable

[gedalia]

My issue is now a little different.

My ISP is Homechoice which provide digital tv and on-demand tv through adsl and the issue im getting now is that when im using the TV service which uses either 2meg or 3meg, my internet speed goes to a crawl at anywhere from 10kps to the heady hights of 75kps.

After waiting ages last night to get through to technical support and speaking to a highly irritating guy I was told that it cant be my phone line as thats showing up as perfect even though the last guy I spoke to before the downgrade said my line wasnt very good.

Bottom line is he tried to blame it on my wirless router and the firewall and said to try it with a direct connection to the Homechoice set top box (which houses the adsl modem) and see if I still get these problems.

Trying that tonight.

[GFiSH]

I've just bought a new modem/router with wireless as my current router doesn't support anything more than a 512kb upload, seeing as I now have a 768kb upload that may be causing a problem. I wanted to go wireless anyway so maybe killing 2 birds with one stone.

As for the SNR rating, my router displays it as 6 or 7 so that should rule that problem out?

[Spud1]

Maybe not totally as it may drop just before you get cutoff - ours did look ok some of the time but not all ;/

[GFiSH]

Well I'll install the new modem/router 2nite and see if that makes a difference, if not its back to technical support, but I'm still waiting for a reply from 2 weeks ago.