ok, so i
cba reading thru all this, but i work for a department of my company which does all the stuff like move our call centres to india. the savings are stupidly big doing this, and believe it or not, agents overseas on average give BETTER service than those in this country. this is because over there working in a call center is seen as a good jobs, which graduates do as a career, where as over here it is seen as a cr*ppy job which is 2apenny, and people who cant be arsed with tesco work there. there are statistics to prove this fact, which we use to justify the expense of moving some work out there.