Scan not returning calls

[Toxic_t]

After extensive delays my pc finally arrived on the 6th of October unfortunately the antikink coils I had requested had only been fitted to one small tube, I have phoned Scan repeatedly about this issue and have been told three times I will be called back but no one ever has.

Over the course of the two weeks this has been dragging on, one of the top radiator fans started making a klunking noise during boot up in the mornings that went away after being on for around 30 seconds but this morning the fan was stuck despite aquasuite showing a full 12 volts being sent, After a few light taps it began spinning but it's noticeably slower than the others on the same radiator.

Can someone from Scan please contact me as soon as possible by email so I can keep a record of all contact. I find the lack of customer support for my £4820 order completely unacceptable.

[Philipp]

Hello Toxic_t,

I am very sorry for the problems you are having with your system, I have personally spoke with you at least twice in relation to the missing coils and was advised by our support team that an onsite was being arranged to have these fitted.

Sanjay will be in contact very shortly to make these arrangements, feel free to drop me an email philipp@scan.co.uk or just post back up here if nothing starts to move.

Best Regards