Netsolve Delivery Fail

[K_Linnett]

Is anyone else experiencing extremly bad service from Scan & Netsolve Solutions?

My system ( which I paid for on the 7th March 2011) was collected from Scan on 30th March and I received an automated email from Netsolve saying they would contact me with a delivery date.

The Netsolve email had no contact details, and they have not contacted me since.

I called customer services on the 6th April and they were unhelpful, and I had to push them for a contact number for Netsolve. This number was a mobile number.

When I called it I was greeted with "Who's that?". And was told "We have been very busy, let me call you back"

They have not called back. I am not have a system set up. Netsolve are only delivering.

Why can't Scan package their equipment well enough for a recognised courier company to deliver their goods safely and efficently?

[Chris P]

K_Linnett

Apologies for the issues experienced.

I can assure you we are taking this seriously and are currently speaking with Netsolve and will reply in more detail.

Best Regards

[K_Linnett]

Delivery Update...completed

Netsolve delivered my system on Friday 8th. They phoned the night before, and again when on route to me. I am lucky enough to work from home so this wasn't a problem, though I can imagine it could be an issue if you had to take time off work at such short notice. Not 100% sure if this would have happened without posting my complaint or not.

But the main thing is I have my system, which is fantastically fast, and really neatly put together.

A quick thank you to Ben for calling me this morning to talk through how things could have been handled better. You have retained a customer.

Kevin

[mcav]

I called netsolve today in relation to my soon to be delivered PC and they were helpful and let me know what was happening with deliveries. The guy I spoke to is calling me back tomorrow to inform me specifically of my delivery to confirm if it will be Thursday or Friday. I remain optimistic for now