Hi folks
We purchased an HDD from Scan for use with a Dell Laptop but it has 'crashed' three times now.
The first time I contacted Scan by phone I received very helpful advice from Scan's tech support people who said it could be an intermittent fault but that I should try to reinstall windows and see if it happens again.
I followed their advice, reinstalled windows and all was ok for a few weeks, until again the laptop refused to boot. I called Scan tech support again, although they hadn't heard of this problem before they tried to get it to boot into safe mode and also asked me to remove the HDD and make sure it was seated properly. In the end it was only solved by another fresh install of windows.
Today (several months on) the laptop is again refusing to boot - after being switched on it boots to a black screen with a blinking cursor in the top left. It isn't possible to access BIOS or boot into safe mode.
There must be an intermittent fault here so I would appreciate your advice on what to do now to get this resolved quickly. The HDD is, from the order sheet: "160 GB Western Digital WD1600BEVE Scorpio Blue, 2.5" IDE (PATA), 5400 rpm, 8MB Cache, 12ms".
I presume an order number will be needed for whoever is looking into this - if so please let me know who to PM with this info.
Cheers![]()