Returns

[millergb]

RMA No.228013
Perhaps this will have more luck, returned Corsiar memory with fault, received notification that it was faulty on 18th August, one email and three calls later, still no joy in replacement.
I used to like Scan, but am suspicious of any company where it takes 20 mins to call the RMA line, and get no answer, and 20 seconds on the sales line answered immediately!. Demonstrates a shift and forget policy. I run an IT consultancy, and market forces are simple, no service, not repeat business.

[wesleyaldred]

millergb

Sorry for the delays, whilst i acknowledge we are very busy at the moment and calls are having to queue longer than we would like, the phone system is not reflecting waits of 20 mins.

I am looking into this RMA for you and have requested an urgent update from the relevant dept.

Wesley

[wesleyaldred]

The relevant department have now actioned this, you should received an automated email updating you shortly.

[Odc]

Just curious, are all RMA's having delays at the moment? I'm in a similar situation with some corsair memory on RMA although I haven't been waiting anywhere near as long.

[wesleyaldred]

ODC

there is a slight delay with all rma's at the moment, however, in the OP's case this was excessive and I escalated this for urgent action.

Wesley

[Odc]

No problem, I was just wondering