Quick help please RE: order problem please

[da_ging]

hi, I made an order on sunday but got an email saying payment was declined (looks like the securecode was down for the card that i was using as it never loaded up) so anyway sent a message last night (OLQ882572) asking for that order to be cancelled as I'll just reorder it with a different card later, but the card which was supposedly declined is showing that the money has actually been taken out?

So can you please check what's going on with the order as in "my account" it does not show as payment authorised, so has it or hasn't it?

thanks

[DavidM]

I've replied back to your query. But yes, the payment has been authorised and will be shipping shortly.

[da_ging]

excellent, cheers

you can therefore ignore the message to cancel it

[DavidM]

No problem.

BTW - it is quicker to speak to the payments team on the phone for any issues like this.