returns turn around

[losttruths]

Last week i ordered a benQ monitor from scan who I've had no issue with. it arrived promptly, as per usual. but when I try to get it setup I find it's dead as a doornail! so i've sent it back once you gave me an RMA but according to your website you haven't even received it. which dpd say you have.

This monitor was needed for a work computer and as such i'm now a week behind. I need this monitor asap. I'd hope the testing shouldn't take long as it wont even turn on!! I have tried calling you but seem to get no help there. I hope you can help need to get moving

Leo

[dhicks19]

Yeah, mine wasnt updated either to say it was received. But a day later after they received it, it was all updated and tested.

Only took 2 days for them to receive and test the item so they are quick.

[losttruths]

yea, my main issue is the customer relations(or lack there of). I've had to chase them every step of the way. and to add insult to injury, when I bought the item originally i paid for before 12 pm as I wanted it asap so I could get on with my work. now I see they have sent it plain next day and I wont get it till 6pm, which is another day of work they've wasted on my behalf. so i've asked for at the minimum a refund of the difference of next day and before 12. yea i'm aware it's only a small sum but i did ask for it. just really hope this monitor has no issues. So i have a few hours of tests to run on it. grrrrr arrrg!!

[lixus]

Ordered: 18/05/2011
Delieverd: 19/05/2011
RMA Requested: 21/05/2011 (weekend)
RMA Issued: 23/05/2011 (Monday)
Returned: 25/05/2011 (I couldn't do the 24th)
Arrived: 26/05/2011
Tested: 31/05/2011 (day after Bank Holiday Monday)

After it staying in 'Awaiting replacement / credit' for 24 hours, I had to call to find out that it takes 3-5 working days to process a replacement (plus a day for it to actually be delivered), so I've pencilled in 08/06/2011 for my new delivery date.

All in all I think that's pretty normal (once you factor out weekends and the bank holiday), but I do think just a few estimates on the returns tracking would go a long way to easing peoples minds.