DSR Monitor Return

[Westylakey]

Hi, I bought the 27" AOC which has got a stuck red pixel. I did contact previously and you were awaiting a reply from AOC. But who have obviously not got back to you.

So last night I decided to email you again stating I would like to return the monitor under DSR.

what is the procedure now?

I know it is not your fault so I am ok with paying to return the monitor, but would like to know do I have to wait for an RMA number or something, because I have had no reply as of yet and would like to get it out of the way asap.

Thanks
Jason Westlake

[Mark@SCAN]

Hi Jason,

I have contacted AOC support twice now to get confirmation from them of there dead pixel policy, unfortunatly a reply has not be forthcoming.

I have issued an RMA for the return/refund of the monitor under DSR as per your request.

Regards

[Westylakey]

ok, cheers mark.
shame really because I did like the monitor but picked up an asus on offer elseware.

[Westylakey]

hi, got an email today saying its been recieved and tested. It states "Awaiting Replacement / Credit"

Can I just confirm I would like a refund please.

Thanks
Jason