RMA taking too long for a mistake that was Scan's fault

[REDALiCE]

A wrong item was sent to me by Scan. I've ordered a Seasonic 1050W Platinum and they gave me the Seasonic Gold version instead. I phoned up customer service for RMA on the day i got the item (RMA no. 341135). The item is sent back to Scan which they received. On the return tracking status it is displaying 'received item' for nearly 2 weeks now . Why is it taking so long to get the correct item to be sent to me?

[Mick@SCAN]

REDALiCE,

Please accept our apologies for the delay, I can see that there was a mix up with the stock at our end, I will contact you directly via email to resolve.

Kind regards,