Dell 2704 arrived yesterday but found dead pixel

[rob4001]

Hi,

I am happy with scan everything was delivered fine the monitor is great execpt for an annoying dead pixel. Is there anything I can do about this?

[JohnS]

The pixel policy can be found here:
http://www.scan.co.uk/iso.asp

though if you call returns on 08707554747 options 1-2-1 they may be able to help with it having just arrived.

[vinnyT]

Don't dell have a swap 'for any reason your not satisfied' thingy in their warrenty.

I seem to remember reading about it last year when I was looking at new monitors. Some people were getting them swapped because of colour banding, and dell had a next day swap out policy.

Like I said, I'm not sure about this, I may have been asleep when I read it, but its got to be worth checking the warrenty to see if it applies in your case.

Hope this helps.

You have to contact dell direct (I think) about the swap, and not scan

[Breezey]

if its within 7 days of u buying it u can rma it, u dont have to give a reason, the law states u can return anything under the distance selling act if u are un happy with it.

[rob4001]

Cheers guys the dell guy is trying to give me the run around saying its probably a software issue.

[Mark@SCAN]

if its within 7 days of u buying it u can rma it, u dont have to give a reason, the law states u can return anything under the distance selling act if u are un happy with it.

Hi

This is correct however if you are rejecting the monitor you would need to cover the costs of the return. Also the item must be returned in the same condition as you recieved it.

Regards

[rob4001]

Ok thanks for all the info. Can someone at scan clarify the warranty as when I ring dell there is so much confusion because there is no dell order number that they cant bring up the most basic of details like warranty info etc.

Is there anyway of tracing the original order number for the product?

Thanks