Seriously Let Down By Scan.

[Dreaming]

The question really, is when is it satisfactory and when is it not? The board performs fine - if you were deaf you would notice no difference I assume. But still, it is a defect of sorts (if it exists, I'm being hypothetical here) and as a consumer surely you'd want a non-defective product.

Is a high pitched whistling noise defective enough to be counted as 'faulty' or 'grade b' goods? I'm not the one to judge, but I would say if it was my computer I'd want it swapped too as I do like a bit of silence. High pitched noises are infinitely more annoying than low, so I can see how it gets on your nerves.

Just both have to play the diplomacy game so you both end up happy and give Asus an earbashing too. This kind of thing puts people off a name quite quickly, and I think it would be unfair to lay the blame squarely on Scan when they have in this thread been quite productive in trying to rectify the problem.

[moogle]

i agree with clunk. if it whistles at stock then shouldnt he be allowed a refund? unless in the specification it has a special feature that whistles . id say its probably a fan on a northbridge or southbridge thats spinning up due to the heat from the overclocking, but seeing as it doesnt have fans idk.

[Supershanks]

Paulm@scan

For Example

If we sold you a CPU we all know that Intel Core2Duos are good for overclocking.

You decided to overclock it but it would not reach the clock speed you wanted so you sent it back to us for a refund

Would you :-

1)Buy an advance replacement for the cpu knowing full well the cpu worked at stock speed?

2)Expect us to refund you for a cpu that works fine?

Is not the same as clunk's isssue & in my opinion the above can be construed as being as least as patronising & inflamatory as you accuse clunk's inclusion of what's on the box.

Personnaly i don't find Clunk's presentation either patronising or think he needs to be asked to

but until then please calm down

There are people who will view this thread who not having the mobo & won't work 4 scan who will not be aware of the product's claim.

I have seen in various forums many posts were concern has been expressed at poor quality control in Asus new factory in china, this seems to be affecting both the striker, commando & other boards. As clunk indicates the buzzing is not an unknown or isolated incident.

I'm sure we hope the issue can be resolved & look forward to hearing from Philipp

[moogle]

well you'd tell him to calm down. but if you were in his shoes i bet you'd be doing the same thing or less.

[Blitzen]

Today the board whistles....Tomorrow something else as its clearly defective in some way. (Sound like a Cap issue to me, on PSUs they whistle when faulty aswell).

I'm really looking forward to seeing how Scan deal with this one. It will certainly be a make or break for many of us here and future dealings i would've thought.....

[this_is_gav]

i agree with clunk. if it whistles at stock then shouldnt he be allowed a refund? unless in the specification it has a special feature that whistles . id say its probably a fan on a northbridge or southbridge thats spinning up due to the heat from the overclocking, but seeing as it doesnt have fans idk.

It does, it has a fan for the northbridge/mosfets, but I guess Clunk isn't using that.

Personally, I'm Scan on this one - the A8R32-MVP Deluxe was well known for producing an ear-piercing screech under load, but as everything worked fine, it wasn't covered under the warranty. I can see where Clunk is coming from, and understand his frustrations, but if ASUS were to accept the board as faulty because it couldn't overclock to a certain level, then them, and probably all motherboard manufacturers, would be flooded with calls for replacements. Unless ASUS specifically say that it will do a certain speed without any problems, then I don't think you've anything at all to fall back on, and even if they did say that, does 'without any problems' include audible distractions if the board continues to work fine?

The only way out of this that I can see is at a loss to Scan themselves, and I think that's wrong, which is why I'm siding towards them rather than Clunk.

[DecomposingStar]

The issue is not what speeds. The issue is that under a high FSB(especially), which is a comparitive and completely non-definitive statement, the board whistles. Clunk has not once stated any figures and is not complaining about the overclockability of the board(as that is also comparitive) and therefore has nothing to do with the CPU example. As the board manufacturer is obviously at fault, and not Scan, i do believe that Asus should be involved here.

However, Scan should really refund the money to Clunk and sort this problem out between them and Asus, after all, your adverts on the back of many magazines (Such as CustomPC) state that your customer service aim is to "make 1+1=5".

After ordering around £600 worth of components from Scan, I think I too will be taking a break from them.

[SHare]

To me Asus are at fault and are probably just leaving this to the stores to sort out. Happens all the time, a manufacturer makes a claim or produces faulty goods and leaves it to the stores to deal with the customers and then get their money back from Asus at a later date. I wont be buying any Asus boards after reading about this but it certainly doesnt put me off scan.

[ackrite26]

I bought an Asus motherboard once....but never since. Had all sorts of problems. Ive been working with abit boards for years now and cant recall any problems.

[Mossy]

Scan is dealing with this issue, we are here to do the best we can, we are not saying we will not refund the motherboard simply because we can we do have valid reasons and rules in which we have to adhere to. This does not mean that we do not care and I can assure you we are looking into this.

CLUNK - Philip will be dealing with this and will contact you soon, my apologies if my posts were taken out of context.

Regards

[Dreaming]

To me Asus are at fault and are probably just leaving this to the stores to sort out. Happens all the time, a manufacturer makes a claim or produces faulty goods and leaves it to the stores to deal with the customers and then get their money back from Asus at a later date. I wont be buying any Asus boards after reading about this but it certainly doesnt put me off scan.

Bang on the money there.

Whoever is in charge of scan should give Asus a bollocking. Only problem is, I thought Asus had good quality stuff will definately think twice next time though.

[Sumanji]

Out of interest where are returns tested? If it's in a noisy office type environment then obviously you aren't going to be able to hear a mild whine (especially if you don't expect it to be there).

Overclocking is a null point (not sure why you mentioned it Clunk?!). If the board is making funky noises at stock speeds it is FAULTY. End of... imho

[Disturbedguy]

How can the board be fault just because its making noises?

People have stated above already that the board still operates fine with no real problems.

To me the sound will be little more than annoying.

I understand that Clunk expected the board to be silent which is what most people would expect I presume. Noise in PC's is just something we have to deal.

[Blitzen]

How can the board be fault just because its making noises?

People have stated above already that the board still operates fine with no real problems.

To me the sound will be little more than annoying.

I understand that Clunk expected the board to be silent which is what most people would expect I presume. Noise in PC's is just something we have to deal.

You are joking with this comment arent you?

Whistling components very often is a pointer towards faulty can caps on a PCB. If this is the case, its just a matter of time before they blow.

If you bought an electonic device and it whistled at you during use would you be happy? Of course not!

[Philipp]

Clunk,

Have you tried another PSU with the system this could well be the cause of the issue,

I have connected the board up myself this morning basically had my head on the board and nothing.... Im going to leave it on for a bit now and let it get up to temp,

Guys if the board is whistling or making any noise (at stock) that it shouldn’t then it would be down as faulty.

Clunk you have a PM

Best Regards

[IAmATeaf]

How can the board be fault just because its making noises?

People have stated above already that the board still operates fine with no real problems.

To me the sound will be little more than annoying.

I understand that Clunk expected the board to be silent which is what most people would expect I presume. Noise in PC's is just something we have to deal.

If the fault is the same as that indicated by the first link that Clunk posted then to me it's a manufacturing fault simple as, the problem for Scan is getting Asus to admit this as it could potentially open the flood gates for returns which Scan would be lumbered with in terms of returns management costs.

Also Clunk is the noise a constant buzz or is it intermittent?