order query

[itsanobscureid]

Morning guys,
Hope you can help me - I placed an order last night - round 7pm - i received a confirmation email but if I log into 'my account' I can't find the order anywhere (in either outstanding or current orders) - also if i follow the link in the confirmation mail to the tracking page it says my invoice num does not exist. To confound matters if i type my invoice number in minus the leading 'E' it lists the right delivery date but says i paid & you despatched april 2004

if anyone can provide some assistance it would be much appreciated

[Lee H]

This is due to the fact the secure server holds all the information safe and securely until we get back in to work in the morning.

As such you should start to get the emails and the order will show on the tracking once we've got the data processed.

Best Regards,

[DavidM]

i type my invoice number in minus the leading 'E' it lists the right delivery date but says i paid & you despatched april 2004

That's because without the first digit - it will be a different invoice number that was despatched in April 2004.

[itsanobscureid]

thanks for the update - just seemed funny that the delivery date of that other invoice num was 7th march 2007 - the one I selected

[DavidM]

Yes, the 7th will be about right.

[itsanobscureid]

ok guys got all me my confirmation mails now - thanks for such a rapid response