Scans RMA process.

[daza]

Ok so I got all my stuff today thanks to scan, however I had a set of Z-5500 turn up DOA I suspect from the way they were handled in transit, I've rang up and got a RMA sorted for replacement but I was wondering if I have to stick the RMA number on the box somewhere or does the delivery man who's picking it up tomorrow have all the paper work for it ???. Oh and what time line am I looking at for a replacement set to turn up at my door as the woman on the phone said two weeks . Many thanks.

[dbh]

You attach a piece of paper with the RMA and details of whats wrong but do not write anything on the retail box / packaging. Otherwise they will charge you for restocking it / reject it.

[daza]

Ok still not clear, the Z-5500 came in there retail box but were in another cardboard box like they come from creative, is it OK to cellotape the RMA number on, and does the delivery man have all the address labels???

[Metier9]

I write the address on the box and stick the RMA details inside as a printout, with any relevant emails.

+ i write returns department on the box, but for your box i guess its best to cellotape something to it?

[Philipp]

Citylink should attach a sticker with the address on the item,

All we ask is you write your returns number on a sheet of paper and pop it in the box.



Regards

[daza]

Thats abit late I've put the address on the brown cardboard box that the retail box comes in

[Philipp]

Not a problem the items coming back as faulty

[daza]

Well more like a dead dodo, no power nothing nchanged the fuses' tried a different power lead nothing, I think its the way they were handled as the Z-5500 are so heavy the delivery man had them on his shoulder then down to the doorstep without any care