RMA process question

[Clunk]

Just a general question on the rma process..

when an rma gets to the awaiting replacement / credit stage, and a refund has been requested, what would be the delay to make it stay at that stage for a couple of days? the reason i ask, is that on past rma's, the usual stage that it sticks on is credit authorisation.

just curious

[wesleyaldred]

Can you PM me your RMA number and I will take a look, could be a few factors.

[Clunk]

ive pm'ed the number cheers

[Clunk]

did you find out about this for me? i sent pm earlier on.

[Clunk]

is it going to be quicker to ring up?

[DavidM]

On a Friday, which can be exceptionally busy, yes.

[Clunk]

ok, ill remember that in future when i post on thursdays

[wesleyaldred]

I'm looking into this for you right now, you don't need to ring in

[wesleyaldred]

All Completed

[Clunk]

thanks for that