Order Cancelled

[Disturbedguy]

Hello SCAN

I have just checked my e-mails to find the following two.

Reference to your recent order, which you have placed with Hexus free carriage, Due to the value of the order being under £ 20.00 + Vat you are not entitled to free carriage.

Your order has been cancelled and a refund processed back to your account.

Please visit the link below to view the rules on placing order's with free carriage.

http://forums.hexus.net/showthread.php?t=72583

If you would like to re-place the order please contact our sales dept on - 0870 755 4747 so carriage can be added.

Regards


and then

Account Name:


Re Your cancelled order with us.


Hi there,

We understand your recent order with us was cancelled. It's a shame we could not process your order and we hope we did everything we could to keep your custom. Our growth and development over the last 20 years has been largely due to loyal and long standing customers. We just wanted to make contact with you to assure you that your custom is very valued and we do hope you can come back to us again in the future.

Thank you for your time in reading this and we hope to welcome you back again soon!

Kind regards,


The Scan Team.

First as you can see the order was cancelled due to free carriage being used and the product price means that free carriage couldnt be offered which is fair enough.

But instead of cancelling the order couldnt someone of just phoned me instead? I mean I need the item quite quickly which is why I ordered from SCAN.

I have looked elsewhere also and other places are a lot more expensive then SCAN for the same product.

I went to the site to re - order with the intension of not selecting to use Free Carriage to find the item is out of stock. I was wondering if it is showing this because my order was at the stage where it was ready to be picked.

Anyway, a little miffed at the way it happened but meh, these things happen I suppose.

Anyway, I was wondering how long it would be before the item with this code - LN14985 will be back in stock as this is the one I ordered in the first place and the one that would be most suitable for my needs.

Anyway hope someone can help.

DG

[Gordy]

Read this thread tbh

http://forums.hexus.net/showthread.php?t=72583

Explains the system.

[Disturbedguy]

yes i do know the rules tbh...it would of been nice to have a phone call or other means of communication asking me if I would off liked to continue with the order without the free carriage which I would of replied Yes.

I need this item and refuse to pay well over double the price that SCAN are selling the item at.

[Agent]

Phone calls take time + admin though, somthing which Scan (quite rightly) probably dont want to spend additional time + money on, when you consider how good the offer is in the first place

[Disturbedguy]

I know am just abit miffed that summet i though was arriving tomorrow isnt and now isnt in stock either..

[Agent]

Im sure they get just as miffed having to cancel orders because people havnt read the rules
Its not like Scan want to loose orders

Im sure one of the guys will let you know the stock situation as soon as they are in next though

[Chris P]

It also seems quite a number of "other" and I will add some who repeatedly order under £ 20.00 Ex Vat and have already had orders cancelled, will again have their orders cancelled shortly.

We are being lenient not resetting your post counts

Regards

[Chris P]

Disturbedguy

LN 14985 is due in 1 - 2 days

Best Regards

[IAmATeaf]

It also seems quite a number of "other" and I will add some who repeatedly order under £ 20.00 Ex Vat and have already had orders cancelled, will again have their orders cancelled shortly.

We are being lenient not resetting your post counts

Regards

Tis a shame really, people should have read the T&Cs for this when they signed up for the deal and could spoil it overall for others if Scan get peeved off with these repeat offenders, what's the saying - never look a gift horse in the mouth

[Chris P]

OK guys

This isnt going to turn onto another thread regarding this subject - If anyone needs to refresh their memory of the rules a thread has already been created as a sticky.

No more comments please as this has already been discussed to exaustion before

Thanks
Chris

[IAmATeaf]

Oops, too click happy me thinks

[Disturbedguy]

Thanks for the quick update Chris.

I'll pm you mate.

[Chris P]

PM received

No problem dude