RMA turnaround ? Furious with gigabyte

[pocketmoon]

Hi folks,

My new Gigabyte mobo (GA-965QM-DS2) has just died so I'm about to start the most dreaded of processes - the RMA.

Does anyone know what Scan expect in terms of faulty returns ? I'm guessing it's the original box with all original content (the usual...). How long can I expect the process to take? I'm 99% the mobo is dead (psu / vga / cpu all test out ok in another system), It doesn't even post :

Sad Rob

[wesleyaldred]

Can you please PM me your invoice number and fault report, i'll get one of the technicians to review and respond as necessary.

[Robbie G]

You are furious with gigabyte and you haven't even sent it back yet?!

[pocketmoon]

Hi wesleyaldred ,

Your colleagues are on the case and it looks like being a smooth RMA ride
Scan have always been one of the best suppliers out there, certainly the most customer friendly.

You are furious with gigabyte and you haven't even sent it back yet?!

I'm less furious today

Have you ever had a 'bad experience' with a company and decided to never purchase one of their products again? I have a small but rigid 'S*** List' that gigabyte have been on for a while. I broke my rule because they appeared to have the best product for my needs but within a month I have a dead mobo. It's more annoying that usual cos' I spend hours constructing the perfect SFF PC around it - I have to remove nearly every other component to get access to the mobo. So I guess I'm just as annoyed at myself

Rob J