Scans New Qcollect & Returns

[markbrown83]

Yeah thats fair enough. But what I am saying is you bought it from the shop.

I bought it online, I paid for postage, if it was within the 28 days then I wouldn't have to pay, but it was so I did.

You bought it from a shop, it was faulty, so you have to take it back. Scan is not in control regarding how far you live from the shop.

[DavidM]

In my opinion using Qcollect is only the better option if you do live close to Bolton

Correct - QCollect is designed for customers in the region.

[katgra]

Ok I shall try an clarify this for you

On the system we use we have 2 options for orders - 1 is counter sale and the other is mail order.

Although the order was placed and paid for over the website as you are collecting the goods it still has to be processed as a counter sale. We implemented this system to help customers and cut down on the waiting times in the counter sales area.

When the order is placed for Q-Collect it flags with the system so it is processed as counter sale so no carriage charge is applied and also to ensure that the order isnt dispatched in error.

That is why when you come in to collect a q-collect order, we request for further information as well as the card you paid with for the Q-Collect to confirm your identity.

As others as previously stated as we didnt deliver the items then the onus is on the customer to return the goods to the store during there own time and own expense

Regards,

Thanks CarlH.....

As I said in more than one post the whole Idea of posting this was to inform others who thought exactly the same as I did.

[katgra]

Yeah thats fair enough. But what I am saying is you bought it from the shop.

This is where its debatable if you read my posts when you buy through Q-Collect you actually order online & pay online, so in fact I did buy online not from the shop.

[Agent]

....the order was placed online & paid for online not at the store, (so I would have thought it would be covered under the distant selling regulations)

The reason for my post was to inform others who thought the same as I.

I am fairly sure the DSR wouldn't cover this

http://www.oft.gov.uk/shared_oft/bus...ral/oft698.pdf

Page 4

The purpose of the legislation is to:
* give consumers confidence to buy goods and services where there
is no face to face contact with the seller, and

* ensure that all traders selling at a distance in the normal course of
their business meet certain basic requirements

Page 5

The DSRs apply to your business if you sell goods or services without
face-to-face contact with your consumer using an organised distance
sale or service provision scheme for instance via:

As you had face to face contact with Scan, I wouldn't think the DSR would come into effect (Im more than happy to be proved wrong though )

Also, more relative to your point:

Page 27

Who pays for returning the goods if the consumer cancels
an order?

3.55
If you want the consumer to return the goods and to pay for that
return, you must make it clear in the contract and as part of the
required written information – see paragraph 3.10. If the consumer
then fails to return the goods, or sends them at your expense, you
can charge them the direct cost to you of the return, even if you
have already refunded the consumer’s money. You are not allowed
to make any further charges, such as a restocking charge or an
administration charge.

From Scans T&C's : http://www.scan.co.uk/Terms.ASP

c) Your right of cancellation

3. you are responsible for the cost of returning the goods to us at the address given above

So even if you were to invoke the DSR, you would still be liable to pay the fee im afraid.

it was only collected as I thought it would be more convenient as I was in the area, the cost was not an issue.

I know it looks like im trying to stick up for Scan here, but im just trying to give a balanced viewpoint. The cost of delivery if you paid it would have included the fee for a possible return. Surely you have still saved more by collecting it and sending it back via paying yourself though than paying for P&P in the first place?

All the best

[wesleyaldred]

Argos as an example have an Online reserve feature were you pickup in store, you also return to the store if an item is faulty.

It is all about the way the contract was concluded and by collecting your goods from store the contract is not concluded as a mail order sale but a store purchase.