My Scan Experience

[wibb1e]

I'm sorry for my first post being a whinge, but this has annoyed me enough to 'delurk'.

I placed an order on Tuesday, paying extra for before 12pm delivery. The next day I receive an email stating the order has been delayed. The next day, still no order, email to ask what is happening and to have some of the postage refunded as compensation for the delay, this is refused although I'm assured my order will be flagged as urgent.

At around 5pm I get another mail stating they have misplaced stock and there will be a 1 week delay unless I wish to change the item. At this point it's Thursday evening and I'm ready to cancel the order but nobody else has the item I want, or the one other option I'd settle for, in stock so I request the change and also that the order be delivered on Saturday by way of compensation for being messed around. The change was made and the Saturday delivery request completely ignored.

Assuming there are no more delays my next day by 12 order will have taken the best part of a week to arrive with two requests for compensation rejected.

I just hope I don't need to RMA anything.

[Adywebb]

I wouldn't look at it as compensation - but I would expect you to be refunded the extra you have paid for next day before 12pm delivery in these circumstances.

[ukengineer]

your covered under the distant selling regs, cancel order, or complain some more about paying extra high charges for next day pre12 and getting next week.

At this rate, Scan wont even need the extra where house....

[arbitor]

going downhill is it?

Does sound like a bit of a joke..

[Steve B]

Next day before 12 is guaranteed by the courier, not scan, from the point of dispatch.
Items will go in and out of stock, thats a given, however, I fail to see why you should be offered compensation? Its almost like me going into curry's and asking for a discount on a telly thats not in stock, because it's not in stock.
I'd be completely understanding if when you did receive your order, it wasn't flagged as pre-12 delivery, as then they have not adhered to the service that you ordered.
With regards to the RMA comment, do a google for RMA woes and you'll see that Scan are definitely not the worst company to deal with

P.S. I just love it how everyone jumps in on this saying "scan are going to the dogs" and "scan are going downhill"

[Chris P]

wibb1e

Only the pre 12am service as paid for is guaranteed not the day of delivery.

If you can send me your invoice number I will look into this for you

Best Regards