Why was I told this, when it isn't true?

[Mossy]

hello,

I am sorry, but I did indeed ask if it was natively supported. I knew at the time many boards could SUPPORT 1066, albeit with the change in settings as previously described, and so I made sure that the Abit could NATIVELY support 1066. Granted, now I understand that both the Asus and Abit do more or less the same thing, but I should have been told this, rather than being told it has native support for 1066, which now I understand is probably a marketing term used by Asus. The fact that the Abit motherboard can do the same as the Asus is not a reason to tell me that it natively supports the 1066.

As I said in my last post when we discussed and confirmed the change from the Asus to the Abit motherboard i said " it will support 1066 memory" native was never used.

What are you trying to say? The team did not set it to 1066, which is why this discussion is taking place!

You made a thread on this ages ago this is not the issue, I held my hands up that you wanted this configured to 1066 but we have made every effort to solve this.

If Scan can not do this, then why was I told it would be Ok? There is nothing wrong with it, Scan is actually quicker than most builders, but if it cannot be done, I should have been told to just wait till I got back. Infact, I was told it would arrive before the 12th, it arrived on the 13th. Granted, the delays aren't Scan's fault, but a large company like this should take into account things like this can happen. I am sorry, but the fact that the order was done very quickly is not an excuse for anything, I'm not even complaining about it infact, it's not part of this discussion. I'm talking about the memory.

The build time at the time was estimted 14 working days at a push due to how busy we was, as a special favour I put you in front of the que because you had a holiday obligation giving a couple of days leeway, we had to delay it one day becasue the motherboard did not pass the rigourous testing we could of sent it and it arrived on time but would you of wanted it if it was faulty?

Well, I was sent an email concerning the change. I never got a call asking which board I wanted instead of the Asus board. All Scan did was choose the next board up. I could not call and say no, I don't want this board, I get home just before Scan closes. There was also a strict time schedule (which should have been forseen), I didn't want to go making more changes, further delaying the system, and I can't just tell Scan to leave it until I get back. In case you need the proof that it went ahead without any permission, here is the email I received:

The email you gracefully point out is an email from the technical team in which I followed up with a phone call to discuss the changes. I have a whole list of times you have called Scan during the day and you did speak to me over the phone about these changes. You rang me about 4 times a day and if you knew you was getting a differnt motherboard without your permission why did you let it go ahead? The fact of the issue is you knew you was getting this motherboard fact as I spoke to you about it over the phone and then I spoke to you about a surge protector which you ordered on a seperate invoice why did you not mention that you did not want this motherboard then? I think its because you are clearly bending the truth to strengthen your argument.

Because I asked for it to be set to 1066, it wasn't, I didn't know how to at the time, and to me that is a problem.

If so we quickly resonded with a solution to solve this

Regards

[ExceededGoku]

I'm going to opt out of this thread now, all that needs to be done is you need to change the memory settings on your motherboard. End of.
Accusing people of lieing is wrong and you should at least sort out your problems with someone at Scan on the phone before making such accusations. From my point of view what has happened is a slight misunderstanding on both you and PaulMs behalf about current JEDEC memory standards, which has lead to this confusion as PaulM sees native support as the board can be set to that speed whereas your interpretation is that native is that you just put it in and it boots at speed... If you need my help in setting your ram to speed then please feel free to send me a pm with your ram model and I'll do my best to explain it to you properly.

You rang me about 4 times a day

sorry but lol!

[Mossy]

Well, I was sent an email concerning the change. I never got a call asking which board I wanted instead of the Asus board. All Scan did was choose the next board up. I could not call and say no, I don't want this board, I get home just before Scan closes. There was also a strict time schedule (which should have been forseen), I didn't want to go making more changes, further delaying the system, and I can't just tell Scan to leave it until I get back. :

http://forums.hexus.net/showthread.php?t=112614 Time of post Tuesday 10th, 10.15am

hello,

I have an order with Scan for a PC, and it has been delayed due to the fact that the 8800 ultra card is actually covering some of the SATA ports. Of course, they've sorted it out with a new motherboard etc, but I would strongly advise everybody to be careful when they consider this combination!!!

Ok if we did this without you permission how do you explain you own post and the fact in this thread you mention that I spoke to you and told you it natively supported 1066 surely if you knew we was going to change the board to the Abit you would of told us you did not want us to?

you have quite bad conflicting accusations here one minute you do not get home till we close the next minute you have spoke to Scan to sort the issue out with the Asus motherboard?

I am glad I can clear up this thread and as always am also happy to hold my hands up when I am wrong which I do apologise about us not setting it to run at 1066 in the first place.

Regards

[rabbid]

Isn't this getting a bit heated for public forums now?

AD-15 as I see your memory wasnt set @1066, which although wasnt to your order spec, Paulm has apologised for and many people have posted here with help to set it.

At the end of the day is your system now working as you want it to, reliably and with the settings you wanted? I'm not sure what you guys want to constructively achieve by pursuing this thread, however entertaining it is to read!

Time to shake hands or go to a neutral corner...

[AD-15]

hello,

I honestly cannot believe the attitude that Scan maintains against it's customers. Right or wrong, in my experience any reputable company (especially after having received a near two and a half thousand pound order for a pc system) always accepts responsibilty. They do not try to push the blame onto the customer, whether they are blameworthy or not.

I definetly remember, asking you whether it natively supports 1066 or not. You most definetly said yes. If you hadn't, trust me, I would have pursued it.

As I said I am NOT complaining about the delays.

Regarding the motherboard, I have already told you that it was far too late to change the board, otherwise it would not have arrived before I left. I have already made this clear. As the email makes clear, the team had proceeded with the changes anyway. I received that email on the 9th, 15:56. Besides, I was told it would natively support the memory.

Regarding any extras/favours you made for me, that is a different story. This is about the memory. I would have posted about them here in a review of my experience ordering from Scan later after I had sorted the issue anyway.

I am sick and tired of this argument, which at first I thought would receive a simple answer and/or apology. I will not post again in this thread, if Scan wishes, as a decent retailer, to solve this issue, then they should contact me via email. Quite frankly, I am furious with the way Scan have decided to respond on this.

[Fraz]

I really don't see your problem AD-15. You seem to be really hung up on this "native" support thing, when DDR-1066 isn't even officially covered in the standard. The way the Abit board runs the 1066MHz ram is EXACTLY THE SAME as the Asus board. Asus just decided to use the word native because it sounds better. All you have to do is change TWO SETTINGS on the IP35-Pro to get this RAM to run. What's the big deal? It sounds like you've got a great PC from SCAN and it sounds like they are giving you great support. Computers are complex, and it sounds like SCAN slipped up in one tiny detail which they've helped you rectify... there was some slight confusion along the way (mainly caused by this obsession with the word "native", it seems to me...), but like I say, computers are complex.

Get over it frankly.

[AD-15]

As I have made clear already, many times, I know the difference is virtually existent, I am thankful they helped me recitify it, I am just dissappointed with Scan's attitude on this.

[Disturbedguy]

Tbh SCAN havent got a problem and Paul has stated the following

"am also happy to hold my hands up when I am wrong which I do apologise about us not setting it to run at 1066 in the first place."

Like paul mentioned and others will know SCAN are constantly busy so forgetting to change one little setting isnt hat big a deal, CLUNK and others have told/ showed you how easy it is to change the clock settings....it really is easy to do.

You talk about SCANs attitude towards its customers, but in all honesty you have called Paul a liar without just cause.

Maybe paul did say it natively supported the speed you wanted maybe he didnt, at the end of the day it doesnt make a difference imo as the problem is easy to rectify. if a system is working and a change can be made myself to solve a problem then i wouldnt complain or make a thread about it, its not needed.

Now if you turned the PC on and it began walking or set on fire then there is a reason to complain.

This problem has been solved, imo it would make more sense to close/ lock this thread to stop anymore flaming, arguining, accusations etc from carrying on.

[robg1701]

Not knowing the exact wording of your question or paulm's answer is hard to comment definitively, but it would seem this entire thread is an argument over nothing, a difference in understanding of the words support and native. The board 'supports' 1066mhz memory to the same extent and in the same way that every other intel based board on the market does. Asus call it native in some places, and point out it is tweak in other places, but genrally make a note of 1066 ability. Abit sits on the fence and do not really market their position, probably is there is no official 1066mhz memory specification to 'officially support'. That said, the board has the exact same setting to let memory run at 1066mhz as the Asus does, abit just label it as a ratio and display the resulting memory speed, whilst asus pre calculate the memory speed for each ratio and dispaly that as the ratio's option name (so the option name changes if you change your cpus FSB - overclock it and itll happily say you can choose ddr1600 or whatever)

You must manually set he memory to run at 1066mhz on any intel chipset board that 'natively supports' running the memory at 1066mhz. Only nvidia EPP equipped chipsets paired with EPP memory can set ram to 1066mhz automatically. Scan would have had to do this on the Asus board just in the same way they should have with the Abit board and have failed to do. That is their fault, but you have been instructed by scan and members on the forum the method in which you must do this and you have recieved an apology that it wasnt done at the time.

Talking to different people on the phone has got you differing answers as different people interpret information in a different way so that can happen, and in my opinion both answers are actually correct based on the above. It supports 1066mhz in the same way all intel baords do, but officially isnt labeled as running 1066mhz memory as no such standard exists. It only takes a little understanding to see how it has happened and what it means, i dont quite see what the problem is given you now understand the situation better, the issue has been resolved and youve have got what you wanted, and based on product specifications and implementations you havent really been told anything wrong, at best theres been some wires crossed on what things were said actually meant.

[Stanman]

hello,

I honestly cannot believe the attitude that Scan maintains against it's customers. Right or wrong, in my experience any reputable company (especially after having received a near two and a half thousand pound order for a pc system) always accepts responsibilty. They do not try to push the blame onto the customer, whether they are blameworthy or not.

I definetly remember, asking you whether it natively supports 1066 or not. You most definetly said yes. If you hadn't, trust me, I would have pursued it.

As I said I am NOT complaining about the delays.

Regarding the motherboard, I have already told you that it was far too late to change the board, otherwise it would not have arrived before I left. I have already made this clear. As the email makes clear, the team had proceeded with the changes anyway. I received that email on the 9th, 15:56. Besides, I was told it would natively support the memory.

Regarding any extras/favours you made for me, that is a different story. This is about the memory. I would have posted about them here in a review of my experience ordering from Scan later after I had sorted the issue anyway.

I am sick and tired of this argument, which at first I thought would receive a simple answer and/or apology. I will not post again in this thread, if Scan wishes, as a decent retailer, to solve this issue, then they should contact me via email. Quite frankly, I am furious with the way Scan have decided to respond on this.

Bloody disgusting, IMHO they should refund you all the costs of the system and something for your troubles!! I mean its not as if you can use it or not and those few millli seconds are so important in life.

[Chris P]

AD-15 if you would like to discuss this further... Please feel free to PM me directly or Paul Moss. We will provide a direct telephone number to our system support section to discuss this further.

We have all the notes and correspondence available if you would like to see when the changes were made to your system and that we did contact you about these changes and were agreed by you before the changes were made.

We appreciate the business you have put through Scan and I also know how much time Paul Moss has personally dealing with this order for you.

I will leave the thread open but guys lets take the heat out of any further posts

Thanks

[AD-15]

I sent you a PM a couple of days ago, did you get it?

[DavidM]

Chris is away now for a week. I'll forward this post to Paul to look at tomorrow for you.

[Mossy]

The facts have been laid out by myself the only problem with the PC is the fact it was not set to 1066 which we do apologise but have easily rectified. Native or not was not mentioned in our conversation and the motherboard was authourised to be changed as proved within this thread. I can not see the issue we have supported you from quoting you since November 2006 personally to this present day with the one issue with your PC. Every member of the Sales team have quoted or spoken to throughout the years for a quotation on this machine since November 2005 so we knew what this computer means to you. You rang me every day checking vertually every product please check all your posts and threads you have made for every vital product you have decided to go with you have created or mentioned it in a thread check. I have already spent months upon months discussing this computer I am not going to spend more arguing over the fact I did not mention anything about native support its childish and we are not going to agree even though the facts are clear. We are proffesional at Scan and a motherboard would not be changed without permission we have been building computers for years and I hope to think we are past the stage where we swap and change products without letting the customer know.

Any further corsepondance should be made via PM as I am sure people are getting tired of going over the same issue.

Best Regards