Very unhappy with Scan returns/testing policy

[flipzero]

BTW I edited my earlier post while u guys were chatting above, asking about which connector you didnt have or as faulty?

I'd been using my XClio Greatpower 550w PSU since getting it 16 months ago in an old Athlon XP system, which doesn't require use of the auxiliary 4-pin CPU power connection (though the PSU has one).

When I got the new motherboard & CPU (which does require the auxiliary 4-pin CPU power connection) I built the system using this PSU. On power on, fans started spinning, but no beeps and no display (note using onboard graphics so no graphics card in the equation).

Tried all the tricks - disconnected/reseated everything, took board out of case to rule out shorting, removed all connections to board besides CPU & PSU etc. Same result, so grudgingly I RMA'd it.

In the interim the very old PSU I'd put in the Athlon XP system to replace the XClio was playing up, so I bought a cheapish new PSU to replace it (Thermaltake 500w). When the new board & CPU were returned from Scan having tested ok, tried them with the new PSU and of course the b'stard's working fine. Connected the XClio again, fans running but no one's home..

[rabbid]

So the PSU may have been faulty all this time but u never knew it cos it would not have been apparent til now, and its the root of this prob... argh!

But I appreciate what your complaint was, even tho its all in T&C, if they mention one charge in a confirmation mail they may as well mention them all to save the occasional surprise.

[Draven]

Draven,

I'm looking into this for you now

Wesley

thanks board got flashed and shipped out today i know this is me kind of hijacking someone's thread (sorry dude)

[Sorez]

Looks like i'll have this to look forward too, if i'd known i'd have sent it back myself instead of via the courier...

Had 2 raptor hd's both faulty with the same problem, 1 tests faulty, the replacement one doesn't... Great so a drive I know is faulty and cannot use and I'll have to pay to get it back because they can't prove a fault

[JKL]

I RMA'd a faulty motherboard awhile back, Scan arranged the courier pick-up for the next day, unit was tested & found faulty within a few days & I was given the choice of replacement or full refund, chose the refund & recieved it after about a week, but approx 10 quid had been deducted which I assume was for requesting a next day courier pick-up. I never queried the charge ... too lazy I guess, and I hardly ever read the small print.