RMA Refund - 3 Weeks On

[Jaroki]

Hi. On the 29th July I received notification that my RMA (removed for security) was "completed", the outcome of which was supposed to have been £85 + VAT refunded to my bank account. Three weeks on and I've yet to be credited for the amount. I'd appreciate it if someone from Scan would look into this for me. Cheers.

[mpemba]

a quicker answer would be a phone call imo

[neonplanet40]

yea ring up and give them your order number. They will give you the money asap.

[Lee H]

After checking with the returns department, this is showing as completed on the system and as such should appear with you within 3 days.

Best Regards,


Zak edit 19/08/08: RMA refunds, across this industry and many others, can take up to a month, and often more. I have often waited over 30 days....its not a problem really because you do get your money back. It's also very important that the e-tailier pays it back to the RIGHT person, and to the exact right amount, and the e-tailer also needs to do this through a sophisticated system to prove, at a later date, to Customs and Revenue, that the sale didn't go through after all. Please be patient with Scan on these issues. They're good guys, they do sort things.