RMA progress report please

[mycarsavw]

I returned two LN20818 drives which were found to be faulty.

My replacement order is at the picking stage. The drives are showing as pre order with no ETA and have been for some time now.

Rather than hang on indefinitely not knowing what's going on, would it be possible to have these drives replaced with two LN19855 (50% less cache ) which are currently on TO (as of 2 Feb 2009) for £57.99 (£10 more than the original drives )

Thanks

[wesleyaldred]

All sorted as per my PM

Wesley

[mycarsavw]

As per my PM, top service once again.

Thanks Scan

[mycarsavw]

13:14 	Tuesday, February 3, 2009 	Delivery point closed (Carded)

Could someone check the delivery address for this order please.

If it's gone to my work address (where the original order went) then they're less than honest with their status updates and I'm a cross person

[wesleyaldred]

Please see ur PM

[mycarsavw]

Thanks Wesley.

There is no card
No one turned up
There's a door phone
I was sat at my desk.

/Mr Grumpy.

[wesleyaldred]

Call your local depot and see what they say, let me know if you want me to speak to City Link but i can only speak with our account holding depot, so it does complicate matters.

Wesley

[mycarsavw]

CL customer services mentioned something about not being able to reach certain addresses. She checked her records and found the driver hadn't left a door description - doh!

Rang my local depot, surprisingly the driver will be with me in 15 minutes.

Will update when/if they arrive

[mycarsavw]

Updated;

Strangely, they've now arrived.

No idea why they "stretched the truth" but hey, all's good again.

Thanks Wesley and thanks Scan

[mycarsavw]

One disk is DOA

[sleepyhead]

One disk is DOA

The sceptic in me says, mr. "annoyed driver" treated box badly.

is it the 750 Samsung failed or WD that has failed?

[mycarsavw]

One of the WDs.

The two Samsungs went back and then went OOS.

[sleepyhead]

Hopefully SCAN will sort you out with a replacement disk.

[mycarsavw]

WD HDD tested as faulty

Still waiting on a replacement.

They're showing as in stock, I don't suppose someone could wrap one in 35 feet of bubble wrap and post it to me could they, pretty please?

[mycarsavw]

[mycarsavw]

Original order placed: 15 Jan 2009

First batch of HDDs returned as faulty: 21 Jan 2009

Confirmed as faulty: 27 Jan 2009

Replacement HDDs (as per post #1) received: 03 Feb 2009

One HDD returned as faulty: 05 Feb 2009

Confirmed as faulty: 09 Feb 2009

These are still showing as in stock (as at the time of this post).

Any chance of an update please ?