My order dispatched today, and I were charged more then todays prices

[Bhavv]

This is the decision made and cannot be changed.

Regards

Will see what a Customer Services Manager says about that, if it cant be changed, you get it back and I order another.

I dont believe in your decision as final.

I think will Email to request an RMA number now.

Oh, and then buy one from Overclockers instead just for fun.

[blueball]

Have to say that, all in all, Scan do not appear to be covering themselves in glory over this. C'mon guys, play up!

All that will happen is that you will get goods returned under DSR and a customer (plus several others) who don't think this was handled well. Whether Scan is right or not, they are appearing to be unhelpful.

My perception of what is going on, that's all.

[Bhavv]

Hmmmm, could send back the whole order, and buy from Overclockers instead. Their Customer Services are just the same as Chris's are in this case, no difference at all between the two.

[Chris P]

Bhavv

If you would like to return an unopened CPU Returns will process this for you...

It's not feasible to refund products, which have dropped in price after the order was completed. If we do this now then everyone will request the same. We have already been flexible and given you the Scansure insurance after your order was dispatched.

The only offer I could make would be to offer you trade pricing on future order's until the difference in the CPU cost before and after was used up.

This is the only offer and my decisions are final, if you need someone else to call you and inform you of the same this can happen at your convenience.

Best Regards

[Bhavv]

The only offer I could make would be to offer you trade pricing on future order's until the difference in the CPU cost before and after was used up.

You could have mentioned this sooner, but really, I would still like a chat with a customer services manager on Monday before deciding on this.

It's not feasible to refund products, which have dropped in price after the order was completed.

But it has been done for me before on my Hard drive which dropped by £2.50 the day after I ordered it. Customer services were more than happy to refund the difference before. And this one happened on the same day as despatch before I had signed for the delivery.

You are not Scans customer service. You are something else. You can offer to refund the difference at Scan, hey you did it on my motherboard, and customer services did it before on my Hard Drive. This is not something tht Scan refuse to do, it is just something that you yourself are refusing to do.

[Chris P]

Bhavv

If you wish to take me up on my additional offer, let me know and I will e-mail you further about this.

The Customer Service Manager will not offer a refund for the CPU but if would like the call anyway, it can be made on Monday to you.

Chris

[Blitzen]

Hmmmm, could send back the whole order, and buy from Overclockers instead. Their Customer Services are just the same as Chris's are in this case, no difference at all between the two.

It'll cost you £255 though delivered

[Bhavv]

It'll cost you £255 though delivered

Still £10 less then what I have just paid.

The Customer Service Manager will not offer a refund for the CPU

Obviously not because you have told them not too. If I hadnt ever sent you my order number, I would have had the difference refunded with no problems.

[Hicks12]

I dont know if its been mentioned previously but scan's pricing is done by the manufactor i.e Intel, who sets the price for the product as it remains intels property until it is sold to a customer so having 2 shipments in one day is normal afaik, intel must of decided to change the price of the second shipment due to suply/demand etc and since your item was already sent out before the change then you got charged that and not much can be done as they say it cant after shipment.

If i got the wrong info then please ignore .

[TAKTAK]

You are not Scans customer service. You are something else. You can offer to refund the difference at Scan, hey you did it on my motherboard, and customer services did it before on my Hard Drive. This is not something tht Scan refuse to do, it is just something that you yourself are refusing to do.

Well no, CP is a SCAN rep, so his words are the words of SCAN, i'm sure Elan has all faith in his employees...

And also, yes, prices change, you ordered at the higher price... You pay the higher price...

When i click buy, that is the price i expect to pay...

Say i bought a CPU now, in 4 years it is £40 cheaper, so do i get a refund?

No, of course not,

If they auth'd this one they where do they made the cutoff?

As then you will get other users saying but the prices is cheaper 2days after, i want a refund, and if that was auth'd, then what about those 3 days later? etc etc...

Cutoffs are cutoffs, whether they be hours or days...


(i havn't read the whole thread, just skimmed, so some of this may be repeated/innaccurate)

[moogle]

Say i bought a CPU now, in 4 years it is £40 cheaper, so do i get a refund?

From what I've read it seems he pre-ordered the CPU at a higher price, when they came in they were a cheaper price but he was charged for the higher price. I always thought payment was taken at the time of despatch or when all items have been allocated to you. I remember this being said by someone at Scan.

[Bhavv]

As stated plenty of times, the cutoff should be up untill the item is signed for. The price reduced on the day of dispatch, I am not talking about a whole week, month or year, the order was posted and the price reduced on the same day.

Even if Scan got two orders on the same day, do you expect me to believe that all the CPUs from the first order were sold at £263.55? More like the CPUs arrived in stock everywhere on that day, scan saw the competitions price and reduced the price for all new orders, REGARDLESS of the batch of the CPU. But they sent out the Pre Orders at the higher price regardless of having reduced it for the stock they recieved on that day.

From what I've read it seems he pre-ordered the CPU at a higher price, when they came in they were a cheaper price but he was charged for the higher price. I always thought payment was taken at the time of despatch or when all items have been allocated to you. I remember this being said by someone at Scan.

Exactly. The different batches thing is a lame excuse, I greatly doubt that an entire batch was sold on that single day for £263 before the price was reduced.

If I lived in Bolton and had walked into Scans store today, I would have had the difference refunded. No doubt in my mind about that.

[Chris P]

As always payment is taken on placement of the order

Bhavv - I failed to mention previously that I sent you a PM Today, 11:36 AM explaining that we can refund the motherboard but not the CPU and what the difference would be for adding the Scansure insurance taking the refund for the mobo into consideration.

You replied Today, 11:42 AM asking me to charge the difference to your card and send confirmation by e-mail which has been actioned already.

I can assure you your Geographical location has had no bearing on this decision.


Best Regards

[Bhavv]

And I can assure you that if I walked into your store in Bolton, they would refund the difference.

You are definately right about the arguable in customer focus. You have no customer focus at all.

[Chris P]

Compation V Procedure......

I am sorry you see it this way but if we refund for you in this case then we would have to follow suit for all and that is not feasible, to be more blunt your not entitled to a refund, but we have been more flexible in other areas to try and accomodate you and keep this amicable. To say I have no customer focus is rediculous but of course your opinion, becuase you are not getting exaclty what you want doesnt me I have no customer focus at all.

After responding in the way you have I have no further inclination to improve upon the goodwill gesture alreay provided or to re-iterate explanations already given to you and then you bring up the same points again. You ahve already agreed in the PM to me, which was after you had spoken to Customer Service and the refund agreed has been actioned as you requested.

This is the final comment by me on this subject.

Best Regards

[Bhavv]

As always payment is taken on placement of the order

Which is refundable for 7 days afterwards, as anyone who bought a product back to you could easilly get it refunded, and buy the same item again for a lower price.

Chris, I have already told you not to be involved on this matter anymore. I never asked you to reply to every post here, I simply asked for a second opinion from someone else which has not been recieved.

You do know little about customer service regarding sales prices and price changes within the refundable process, you are not customer focused, you are sales and profit focused.

Do remember that one persons decision is never final. If your customer service manager does agree with you on this case, then I believe that I, and at least a few others will have lost faith in Scan.