Delivery

[watforddude]

I orderd a PSU yesterday and it says it estimated time for arival is for today, but surly it cant be picked up and deliverd in the same day, that would just be crazy service. i assume its order on sunday, the order is seen my scan staff on monday and deliverd on tuesday.

[jim]

I've always found it to be that way. I have a feeling that it's a mistake sometimes made by the system based on your delivery date.

The only way to know that your parcel is on its way today is when you've got the tracking number for CityLink the day before, and it says the parcel has left the depot.

Apart from those lovely occasions when I never got a tracking number at least

[Chris P]

watforddude

From looking at the automated e-mails sent to you the estimated delivery date of your order is 09 Jun 2009. City Link have your delivery as Scheduled for 09/06/09.

If you can tell me where the site informed you the delivery would have been today, I will sort this out for you.

Best Regards

[watforddude]

well this morning i got a text saying my order has been successfully shipped at 11:32PM

and on the scan website and it says the dispatched date is/was the 8th

ah yes i understand with the delivary service, it says it should arrive today but its on route to the depot @ 14:12

this is my first time with scan, does anybody know what times they useally come along on the day of delivery or it can be any time till 5PM

on other note, i must thank scan for there great customer service, tell me step by step whats going on with my purchace

thanks

[rabbid]

Sometimes it can say its shipped when its packed and had the CL labels applied ready for pickup.
CL may not actually pick it up until later and it won't show on CL tracking until its booked into their receiving depot.
Keep an eye on the CL tracker it will give you information when its received, and finally loaded onto van for delivery. When it adds this you can normally expect delivery that day.

[Chris P]

watforddude

Becuase the order was placed on Sunday the next available dispatch date would be today (8th), out for delivery tomorrow ( 9th ).

The delivery service level would be 9am - 6PM...

Thank you for the nice comments

[watforddude]

Not a problem

only comments are that i will have to wait in all day becuase i assume they just wont leave it at the front door for no one to sign for it

[Chris P]

watforddude

The parcel would need to be signed for...

You could opt for a timed delivery and as a HEXUS customer pay the difference -This can be arranged over the Sales line - 0871 472 4747

[watforddude]

Alrighty i will give them a ring, thanks.

[Chris P]

watforddude

To confirm...

The timed deliveries would have to be requested at the point of sale.

[jim]

Not a problem

only comments are that i will have to wait in all day becuase i assume they just wont leave it at the front door for no one to sign for it

Yeah, it's a bit of a pain but usually have little option but to wait in. Certainly where I am there's no knowing what time it'll be either - sometimes I've had 9am, other times 5pm, there's no way to know really.

Sometimes they do leave it at the front door, or with a neighbour, but it's extremely unpredictable. I would assume that technically they shouldn't be leaving it with a neighbour, but I don't complain since it's a lot more practical than having to drive an hour to the nearest depot. And if it goes missing, there's only one person to blame.