Scansure protection?

[Funkstar]

Clearly Scansure opinions on this forum are strongly followed by the same people who feel offended you only need to look at the people who continually post on the subject using this thread as an example.

I certainally an not "offended" by Scansure, but I sure don't like the implimentaion. As you can no doubt see by my transcations history on your systems, this hasn't stopped me from ordering, though it has become made me think twice whenever ordering, and forced me into at least checking other suppliers first.

I will continue to point out the limitations and the need to opt out and then confirm your choice whenever threads like this arise though.

I don't see why I shouldn't.

[Mossy]

Previously suggested by whom? If you mean me, I'd like to know where and in what context, because while I've called it a number of things and I stand by them, but I don't remember calling it that, so if I did, I'd like to know in what context.

No Scaracen you took this the wrong way I was NOT suggesting you said it was sneaky it was saying Im glad you pointed out it wasnt hidden and not "Sneaky" as others have selected.

Sorry should have explained it better

[peterb]

I really didn't want this to turn into another Scansure debate, (and apologies if I have fanned any flames) which was why I pointed the OP in the direction of other threads where they have been debated at considerable length.(It was also to point out that if he wanted the charge reveresed, he would have to act quickly, rather than rely on the forum.)

I don't like the opt-in - but feelings have been made known, Scan have considered them, and having placed an order with them, I found that opting out was not difficult. The selection buttons are the same size, and while it could be (and probably is, by some) considered to be patronising to be asked "are you really sure" a second time, that's the way it is. I might not like it, but I can live with it.

[Mossy]

I certainally an not "offended" by Scansure, but I sure don't like the implimentaion. As you can no doubt see by my transcations history on your systems, this hasn't stopped me from ordering, though it has become made me think twice whenever ordering, and forced me into at least checking other suppliers first.

I will continue to point out the limitations and the need to opt out and then confirm your choice whenever threads like this arise though.

I don't see why I shouldn't.

The point I was making was it seems to be the same people posting regarding Scansure and juming on threads with the same replies. I appreciate yours opions on the service and I am sure you can understand that it is a very good service at that and likewise I totally respect the fact you do not agree with the Opt out situation. We have supplied a valid reason behind this and as Saracen has pointed out it is not hard to miss nor to opt out of the service. I cant stop new people querying the service on the forums but I would like to think rather than go over old news and constant little diggs about having to opt out could we let a Scan Mod help the customer and then maybe link as peterb has done to a seperate thread for the OP to digest?

[Saracen]

No Scaracen you took this the wrong way I was NOT suggesting you said it was sneaky it was saying I glad you pointed out it wasnt hidden and not "Sneaky" as others have selected.

Sorry should have explained it better

Just checking.

I certainly called it a few rude names, but I didn't think that was one of them.

As far as I'm concerned :-

- each item has he Scansure logo on it, in the basket, if it applies to that product
- there's references to Scansure all over the site
- when you checkout, there's a ruddy great section saying Scansure is selected
- it's shown as a charge on the invoice totals


yamangman, the reason I said it's hard to miss is because of the above. To miss it, it suggests that you didn't read the first section in the checkout process, and didn't notice the charge in the totals section. My attitude is that, when entering a contract, you should always ensure you know what you're agreeing to, precisely because it is a contract.

As I've said (at some length) before and elsewhere, I don't like the opt-out nature.One suggestion was that neither opt-in nor opt-out was selected in that first stage after you go to the checkout, thereby forcing the consumer to make an explicit decision one way or the other. But, it's Scan's ball and they set the rules of the game.

I really can't see how anyone can miss it if they're paying attention to what they're doing, and when entering a contract, we all should be paying attention.Alright, that "half awake" crack was a bit patronising, and I'm sorry about that. The point, though, was that we're entering in to a contract and not paying proper attention when doing it isn't going to mean you're not bound by it.

If, on the other hand, as per the allegations in other threads, it had been deselected and then magically got added back in because, for example, card type was changed, that would be a very different matter. So far as I remember, though, that doesn't seem to have been happening.

The presence of Scansure seems to me to be pretty clearly indicated, and while I personally do not like the opt-out nature of it one little bit, it IS (as far as I'm aware) a perfectly valid contract.


So if you did actually opt out and it somehow got added back in against your wishes, you have a completely valid gripe. The implication of that, though, is that there's some system problem. If there were, you'd think it would be happening a lot more regularly, and to a lot more people.

But personally, being a sceptic, I review the totals section on ANY order with anyone, just to make sure I'm buying what intended. That ought to have revealed that Scansure was included.

[th0r0n]

Scansure should be opt-in, end of.

[Saracen]

Scansure should be opt-in, end of.

I agree, but it isn't and that doesn't look like changing, so we'll just have to accept that.

[th0r0n]

It's going to hurt nothing apart from Scan's balance sheet, I'm sure people will take their business elsewhere.

(Not me included, I'm a big fan of Scan, I just don't want to see them make a mistake as monumental as this!)

[yamangman]

Well, to be honest, I was not really interested in the politics of the issue. I was only interested in correcting the mistake, I did click the big section that states 'opt out' after all, it's difficult to be more explicit about opting out of a service that's opt in by default than that (though apparantly not it seems ), and that has now been rectified by Scan.