Scansure protection?

[yamangman]

I definitely opted out of 'scansure protection' but it has added it to my basket anyway? Can this be removed?

[peterb]

Lots of threads on scansure - this is one of them.

http://forums.hexus.net/scan-care-he...-scansure.html

Searching on scansure will find others - and IIRC, one states that if you ring Scan before the goods are despatched, the charge can be removed. However you will need to check with Scan for the authoritative answer. You may get an answer this evening if the guys are online (but remember that this is their day job )

[Terbinator]

if not, its only £1.25 anyway?

[PeterStoba]

if not, its only £1.25 anyway?

Depends on the order amount

[Agent]

Lo Terbinator

Can you please not reword posts to avoid the swear filter. It's there for a reason

Cheers mate

[Terbinator]

Duly Noted.

[Blackbadger]

If you did not add a item to your basket and you don't want it. It is fully refundable. No matter what clauses, posts made by employee's, their 3rd party insurers etc.. state. I do not doubt you will have a nightmare trying to recoup the money, however If you did not explicitly agree to purchasing something you are not liable for paying for it.

[Chris P]

Depends on the order amount

Not entirely correct

The scansure charge is based on the Retail value of only the products included in the Policy..

[Funkstar]

If you did not add a item to your basket and you don't want it. It is fully refundable. No matter what clauses, posts made by employee's, their 3rd party insurers etc.. state. I do not doubt you will have a nightmare trying to recoup the money, however If you did not explicitly agree to purchasing something you are not liable for paying for it.

And there lies the rub. You have to explicitly say no to it (twice).... unlike virtually any other kind of optional charges or fees.

[Saracen]

If you did not add a item to your basket and you don't want it. It is fully refundable. No matter what clauses, posts made by employee's, their 3rd party insurers etc.. state. I do not doubt you will have a nightmare trying to recoup the money, however If you did not explicitly agree to purchasing something you are not liable for paying for it.

And there lies the rub. You have to explicitly say no to it (twice).... unlike virtually any other kind of optional charges or fees.

I'm no fan of the way Scansure has been implemented, and was certainly vocal enough in my views on it. I think the opt-out nature of it stinks and it gets right up my nose.

But .... unless there's some technical flaw whereby it gets added despite having declined it, I can't really see how it can be asserted that people haven't agreed to it.

When you buy online, you're entering into a contract and part of that contract is the terms and conditions. The basic elements of a contract are :-

- offer,
- acceptance, and
- exchange of consideration

... all done in a way where an intention to be be legally bound is present.

So, having been through Scan's online ordering process, having selected items from a basket, having filled out your personal details and provided payment details, I can't for the life of me see how it could be asserted that you didn't intend to be bound by a contract. After all, you don't have to tick a box to manually accept every single term in the T&Cs to be bound by them.

And, having tried it out, for all that I dislike the way Scansure is implemented, I can't see how it's possible to go through an order without seeing the opt-outs. I mean, they're so in-yer-face that I can't see how people miss them, assuming that they're awake and even half paying attention to what they're doing .... and if they aren't, they shouldn't be entering contracts in the first place.

And as for not "explicitly" agreeing to buy something, well, you don't explicitly agree to buy the default level of shipping service either, but I'll bet you'd be obliged to pay for it. You can change that default option of shipping service if you wish, and you can change the default option of Scansure if you wish.

If Scansure were added without being clearly indicated, if it were hidden, if it were disguised and the case could be made that you didn't know it was there and that you had been deceived, then it'd be different. But I can't see how you can go through the ordering process without being aware of it.

Personally, I think the opt-out nature of it is offensive, at least to me, but I can't for the life of me see how Scan aren't making it explicitly clear that it's there .... and I can't see how, having ordered, you wouldn't be bound by it if you don't deselect it, because I can't see how people can buy it without being aware of it if they pay reasonable attention to their order.

[Mossy]

Clearly Scansure opinions on this forum are strongly followed by the same people who feel offended you only need to look at the people who continually post on the subject using this thread as an example.

I am not going to go over Scansure as I has been discussed at length but its good to see Saracen you feel its hard to miss as this explains to me its not as "Sneaky" as previously suggested.

Regards

[yamangman]

I'm no fan of the way Scansure has been implemented, and was certainly vocal enough in my views on it. I think the opt-out nature of it stinks and it gets right up my nose.

But .... unless there's some technical flaw whereby it gets added despite having declined it, I can't really see how it can be asserted that people haven't agreed to it.

When you buy online, you're entering into a contract and part of that contract is the terms and conditions. The basic elements of a contract are :-

- offer,
- acceptance, and
- exchange of consideration

... all done in a way where an intention to be be legally bound is present.

So, having been through Scan's online ordering process, having selected items from a basket, having filled out your personal details and provided payment details, I can't for the life of me see how it could be asserted that you didn't intend to be bound by a contract. After all, you don't have to tick a box to manually accept every single term in the T&Cs to be bound by them.

And, having tried it out, for all that I dislike the way Scansure is implemented, I can't see how it's possible to go through an order without seeing the opt-outs. I mean, they're so in-yer-face that I can't see how people miss them, assuming that they're awake and even half paying attention to what they're doing .... and if they aren't, they shouldn't be entering contracts in the first place.

And as for not "explicitly" agreeing to buy something, well, you don't explicitly agree to buy the default level of shipping service either, but I'll bet you'd be obliged to pay for it. You can change that default option of shipping service if you wish, and you can change the default option of Scansure if you wish.

If Scansure were added without being clearly indicated, if it were hidden, if it were disguised and the case could be made that you didn't know it was there and that you had been deceived, then it'd be different. But I can't see how you can go through the ordering process without being aware of it.

Personally, I think the opt-out nature of it is offensive, at least to me, but I can't for the life of me see how Scan aren't making it explicitly clear that it's there .... and I can't see how, having ordered, you wouldn't be bound by it if you don't deselect it, because I can't see how people can buy it without being aware of it if they pay reasonable attention to their order.

I disagree. I was caught out by having to select 'no' twice. I was very much awake when completing the form and still I utterly missed the second 'no'. Your average contract does not dynamically change in a relatively unobtrusive way as you fill it in. This could have been much more apparent, and indeed there are many many ways this could be implemented to be more apparent.

My thoughts.

[Chris P]

Yamangman

The Scansure Insurance is non refundable after the point an order has been dispatched.

I can see an order you have placed after Scansure went live and can see that you have previously opted out of Scansure succesfully through the 2 click process. So I see no reason why you could have missed this process when placing your most recent order.

[yamangman]

Yamangman

The Scansure Insurance is non refundable after the point an order has been dispatched.

I can see an order you have placed after Scansure went live and can see that you have previously opted out of Scansure succesfully through the 2 click process. So I see no reason why you could have missed this process when placing your most recent order.

Oh you don't? Balls up by me then I guess. The superfluous item in my cart that I have no want or need for may as well stay.

[Saracen]

Clearly Scansure opinions on this forum are strongly followed by the same people who feel offended you only need to look at the people who continually post on the subject using this thread as an example.

I am not going to go over Scansure as I has been discussed at length but its good to see Saracen you feel its hard to miss as this explains to me its not as "Sneaky" as previously suggested.

Previously suggested by whom? If you mean me, I'd like to know where and in what context, because while I've called it a number of things and I stand by them, but I don't remember calling it that, so if I did, I'd like to know in what context.

[Disturbedguy]

Saracen, I think Paul was referring to user's saying it is sneakily done.
I am pretty sure I have seen a sneaky comment from a user in one of the scansure related threads I have seen around.