Delayed Order Notification

[tsh2]

Maybe it's a co-incidence, but both of my orders with Scan have resulted in a delay because some trivial component which I added to the order (in this case a wi-fi dongle) was 'out of stock'.

I placed the order at about 2pm, got an email at 9pm. How on earth does 'next day delivery' map onto 'we'll delay your whole order for a week in order to fulfill a £10 component'.

Sort your stock control, or swallow the cost of multiple deliveries in cases like this.

Wondering why I should ever consider Scan again, and need to post myself a note somewhere public as a reminder.

[Chris P]

tsh2

Please post in the After Sales section including your Invoice number so we can look into this for you, alternatively you can call our CS dept to resolve this over the phone.

Best Regards

[camalbitboy]

Yep exactly the same issue I had with a couple of hundred pound order in early Dec that was held up for a free game email code....

To be fair Scan were good at resolving the issue once I raised it with them, but they have to sort this out.

http://forums.hexus.net/scan-care-he...-delivery.html