Delayed Order Notification

[mitrepooc]

First time ordering.....ordered Tues (20th) expected delivery Fri (23rd) got a delayed order today when can i expect the order? next week? i was hoping it was coming Friday as i'm on a late shift & would be there to accept delivery

[mitrepooc]

Hmmm...doing a search seems to reveal a disturbing pattern.
Do the free postage offer orders get bumped to the back of the queue?

[Chris P]

mitrepooc

Please post your invoice number through so I can check the status of the order ...

I can assure you free carriage order's are processed in exactly the same way as orders placed with carriage.

Best Regards

[mitrepooc]

mitrepooc

Please post your invoice number through so I can check the status of the order ...

I can assure you free carriage order's are processed in exactly the same way as orders placed with carriage.

Best Regards

<removed for security>

[Rabs]

I ordered a new laptop and a case for a job I'm doing on Tuesday 20/11/07.

Got the dreaded Delayed Order Notification on Wednesday night and heard nothing. It sounds to me like scan have major issues at the moment. I even paid for pre 12:00 delivery as I work odd shifts (since no one answered my hexus.net account query)

I'll give them a ring later and see whats going on - Scan have always been excellent and I've turned a blind when deliveries have been later than expected - somethings definately going on :/

[Chris P]

mitrepooc

I have sent an update via E-mail for you

Best Regards

[Chris P]

Rabs

Please PM me your invoice number so I can check the status of the order and update you, I have checked the account linked to your Hexus username and we have no outstanding orders listed at the moment for you? The last I can see was from quite a few years ago ?

Chris

[Rabs]

My problem has been resolved to my satisfaction - god bless Scan

Many thanks to ChrisP also, superb service.

[mikerr]

Do scan have any plans to move to a more "live stock" based website?

While prices and service have always been great with scan, all too often I'm ordering >1 of an item "in stock", and a few days later it goes per-order/ out of stock.
If the website showed "5 in stock", I'd know stocks were low, similarly "386 in stock", I'd knwo there was a better chance of getting 10 when I order 10...

[mitrepooc]

Goods came today thanks