Delayed Order ...

[nickp8]

I had a feeling I would be posting this after reading the many other posts recently about delayed orders.

Just received a delayed order notification. Not due to any of the items being out of stock but "due to unexpected volumes in our warehouse".

Order was placed on Monday, due for delivery tomorrow.

I placed orders with three other retailers for the rest of the items I needed. I placed these orders on Tuesday afternoon. One came today by City Link and one by Parcelforce. Last one due tomorrow. Other retailers can ship in time so why cant Scan?

Wanted everything for the new build here by Thursday but its not going to happen now. I will be without the main parts for the build.

I could have ordered everything I ordered from you from one of the other retailers I ordered from, but I decided to give you another go and order the main parts from you, even though some parts were cheaper elsewhere. Looks like I made a mistake!

Can a Scan member of staff check if this order will 100% be despatched tomorrow (Thursday) for delivery on Friday. I cannot be home on Friday so will have to make sure someone else can stay in and wait for the delivery! If not cancel the order please.

Thank you.

[ray.hayes]

... and may have to join you.....

I'll await tomorrow and see if (shock horror) the items arrive...

[ray.hayes]

Chris, what about my order (based around a Q6600)... has the work affected the order reporting system or has my "25th Delivery Date"

[Chris P]

nickp8 / ray.hayes

I can only apologies for the delay

I will check the status of your orders tomorrow and contact you by reply myself or an agent from CS will call you directly

Best Regards

[nickp8]

Please can you let me know ASAP as I can order elsewhere for delivery tomorrow if you cant deliver this order tomorrow.

Nickp.

[ray.hayes]

I haven't had any contact yet. I'm quite busy but would like some reassurances about my order and it's arrival.

I may end up using my lunch-time to place a new order rather than chasing up my support-tickets, etc.

I had hoped that after speaking to someone yesterday morning (even though Scan could easily have contacted me in the two days preceeding to inform me of stock problems) that I'd somehow be closer to the front of the queue....

[nickp8]

I have had no contact either.

Chrisp I would appreciate it if you can chase this up and let me know one way or another if you can deliver tomorrow, so I can place the order elsewhere if you cant.

Thanks.
Nickp.

[Chris P]

We will sort this out for you today I promise !

nickp8 - You have PM

Best Regards

[ray.hayes]

I don't think I can PM yet... my order should be easy to find based upon my username (although you may have "Ray" as "Raymond")....

[Chris P]

ray.hayes

It's ok I have your invoice number, the order is currently being checked for you

I will keep you updated ...

Best Regards

[ray.hayes]

Any information?

[Chris P]

I understand you have spoken to Adam in CS who has amended your order as requested

We will confirm as soon as the order has shipped

Best Regards

[ray.hayes]

yes,that's right. Hopefully this motherboard will stay in stock until it is picked for me!

Fingers crossed....

[nickp8]

Chrisp what time do City Link collect your parcels? My order has still not been picked.

Nickp.

[DavidM]

Up to 8pm.

[Chris P]

ray.hayes

Your order has been complete and will delivered tomorrow

Confirmation should arrive via e-mail shortly if not already

Thank you for your patience

Best Regards