RMA rejected - can someone assist me please?

[pendulum666]

Hi Scan, I submitted an RMA request (PM me for the number as I am not sure if I should list it publically) for an Akasa Card Reader. The status of the RMA is:

Name XXXXXXXXX
RMA number XXXXXXXX
Date issued 14/03/2011
Authorised by michaelw
Delivery Type N/A
Status Requested
Authorised
Items received
Items tested
Awaiting replacement / credit
Credit authorisation
Completed
Current stageRejected
At Suppliers
Scansure
Credit / replacement Replacement
Incoming invoice number XXXXXXXXX
Outgoing invoice number
Credit amount N/A
Credit number N/A
Accounts auth N/A
Accounts auth N/A
Product description LEATH BLACK AK-CR-02BK READER
SCIL 3313463233
Received Current stage
Received by Lee
Received date 05/04/2011
Tested Current stage
Tested by Lee
Fault found Yes
Customer fault report
Scan diagnosis Two bent pins, one snapped pin and two pins out of alignment, one is pulled out and one is pushed inside.




The scan diagnosis is completely correct. This was my point and I included a description on the original RMA and inside the packet on a piece of paper. I know the pins on the CF slot are bent. They are bent to demonstrate that I have given up bending them back. As I described in my report, there is play in the CF card slot and it is too wide and does not properly align the CF card upon insertion. Consequently it takes several frustrating attempts to insert a CF card having to manually try to lign up the pins each time due to the way the slot is designed. The pins finally bent in such a way (and snapped) that I gave up and returned it.
The product is not fit for purpose and I do not wish to have a replacement, as I want to buy a different one that works properly.

Can someone assist me with this and tell me if I can get a refund please?

Kind regards

[wesleyaldred]

Please call our Returns team on 0871 472 4747

[pendulum666]

Please call our Returns team on 0871 472 4747

I have phoned and the phone rings and rings and I do not get placed in a call.

[wesleyaldred]

You are in a queue when the line is ringing....

[pendulum666]

I got through and spoke to Mark I think he said his name was. Said they have sold hundreds of these and only two came back returned as faulty and there is nothing they can do about it. Said that since I did the damage there is nothing that can be done. I said I completely agree I did the damage and explained how the damage occured because of the way the CF card slot is designed and he basically said all that can be done is it be sent back to me. I laughed and told him to keep it.

Seriously, I now question if I need professional help on inserting a compact flash card into a slot. lol
It's funny I can build computers, take apart random items of hardware to repair and fix them including soldering tasks, yet I've abused this product by way of inserting a CF card into it.

I'm dissappointed in you scan. All this over a £14 item and a long term customer. You could have done me the decency of just taking my word for it. I'd suggest you try using the product with a CF card and see how you get on. Maybe the slot on my one was different to all the others and faulty, but if it looks normal I cannot understand how people get on with this card reader from day to day. To clarify, the CF slot if you look at it horizontally, the height of the slot is 1.5 to 2 times higher than a normal CF card. The slot does not guide it into the pins correctly.

[nick_h]

Is this the internal reader with the 2.5" disk slot ?

[nick_h]

Ok. Sorry I thought it was the one I had.

[rabbid]

.....
Seriously, I now question if I need professional help on inserting a compact flash card into a slot. lol
It's funny I can build computers, take apart random items of hardware to repair and fix them including soldering tasks, yet I've abused this product by way of inserting a CF card into it.
...... I'd suggest you try using the product with a CF card and see how you get on. Maybe the slot on my one was different to all the others and faulty, but if it looks normal I cannot understand how people get on with this card reader from day to day. To clarify, the CF slot if you look at it horizontally, the height of the slot is 1.5 to 2 times higher than a normal CF card. The slot does not guide it into the pins correctly.

I have a few of these readers but only one very old camera that uses CF, that I havent used in a while.
Probably this is why, if there is a series fault, that few have come back as most people use the sd variants or possibly sony media.
If i come across one of my cf cards I will try the slots in mine and report back.

[razer121]

I'm dissappointed in you scan. All this over a £14 item and a long term customer. You could have done me the decency of just taking my word for it. I'd suggest you try using the product with a CF card and see how you get on. Maybe the slot on my one was different to all the others and faulty, but if it looks normal I cannot understand how people get on with this card reader from day to day. To clarify, the CF slot if you look at it horizontally, the height of the slot is 1.5 to 2 times higher than a normal CF card. The slot does not guide it into the pins correctly.[/QUOTE]

Should have taken pictures/videos of proof, i was being "proven wrong" and had an item worth only £12 sent back to me, i then uploaded a video of proof, even now im having trouble with just the contacting part!

scan has normally been amazing to me and i can only think that this is either poor customer service or just due to them having so many items sent back at the moment.

Just my 2 cents on the matter, are you going to pursue it or just leave it now?

[pendulum666]

This is the product in question guys:

http://www.scan.co.uk/products/akasa...-sim-and-smart



I had an email from Mark R saying to please confirm they can dispose of the item. I confirmed yes but expressed my dissatisfaction at the customer service. I do not want to give them the excuse of charging me for any return or whatever so thought it best to get them to dispose of it. I agree that compact flash is an older less popular tech. I only started using it again myself as I upgraded my camera to one that is more pro and takes CF cards.

I have an internal CF card reader that is years old still going strong, an ancient USB one that still works, and any cameras I have owned have never had any issues with internal pins. It's clearly this particular card readers CF slot. I'm not saying it's impossible to put a CF card instraight. I'm saying, it takes care and time to insert it straight which over time gets annoying and when you try to whack it in quickly the pins get bent. it's like you have to align it yourself and the slot may as well be a post box size.

I'd appreciate anyone else confirming if there one is like this. Maybe it is an issue with CF cards that are not as thick as some of the ultra thick ones I do not know. Either way it should just work.

I'm not sure what else I can do to "persue" this case and at the end of the day I'm not sure I care to waste time and effort and stress on it for a £15 item. Scan should refund me, I'm only going to buy another replacement different one from them anyway....or will I now given the above service.

[blueball]

If the slot is too loose for CF cards then I can only suggest that is a design flaw; therefore the goods are not fit for purpose.

[pendulum666]

Quite, on another note, how does one "abuse" or "neglect" a Card readers internal pins by placing a card inside incorrectly? I mean, such slots are designed in such a way to only allow cards to be inserted in the correct way right? So this would backup that I was putting it in correctly and the pins have still bent. I can't see how scan can take the stance they are doing on this at all.

[rabbid]

Quite, on another note, how does one "abuse" or "neglect" a Card readers internal pins by placing a card inside incorrectly? I mean, such slots are designed in such a way to only allow cards to be inserted in the correct way right? So this would backup that I was putting it in correctly and the pins have still bent. I can't see how scan can take the stance they are doing on this at all.

... such slots SHOULD BE designed in such a way to only allow cards to be inserted in the correct way

If the slot is badly designed and allows the card to foul/bend/break the pins when inserted with reasonable care and attention then being unfit for purpose sounds like the way to pursue it.

[pendulum666]

And how does one pursue it?

[PowerPie5000]

I bought an all-in-one card reader quite a while ago from ebuyer.com and had the exact same problem with the CF reader (the one i bought was manufactured by a company called "Sweex"). I had to wiggle the CF card around until it finally made contact with the pins so that it could be inserted properly. It was down to a poorly designed slot and a couple of the pins eventually got pushed inside... Anyway ebuyer.com had no issues at all when i returned it and they let me swap it for another (different brand).

[pendulum666]

edit: Pm from Wesley saying I will be refunded as a gesture of goodwill.
Thankyou