Account Problems - Lost?

[dannyboy83]

Hello..

This morning I tried to login into Scan, but it seemed that my account has been lost...

None of my login details worked. I ended up starting a new account using the same details, but now I cannot link it to my Hexus username - I am getting the message "Hexus User not found"

My email address for the original account was - I believe - daniel_rae@btinternet.com, and I made an order early December. I have not yet made an order since linking my Hexus account, therefore haven't taken advantage of the free delivery.

I was hoping to order a new PSU with free delivery (Order would still be about £60)

If you could help at all, I'd appreciate it. My Hexus user ID is 8821.

Thanks!

[Odc]

Bump this on the 3rd. Scan aren't back to work untill then.

[dannyboy83]

ok cheers for that

[BiggehXP]

I had the same problem recently, they'll just have to reset your account and the hexus/scan thing too

[BrandX]

If you have recently had your parcel delivered to another address to your usual one you may have set that as your address. So on the logon screen use the most recent address and postcode to the one you used originally, if that makes sense

[DavidM]

Yes, we occasionally have people who decide to change their Account address, instead of using the "Set Delivery Point" as they should do... Not saying this is whats been done.. but you could try this.

[dannyboy83]

Ok I have an account I set up a new account, but now it won't link to my Hexus account.

Would it be possble for you to link it with my Hexus account

First Name: Daniel
Last Name : Rae
Post Code: *** ***
Mothers Maiden Name: ******
Password: ********

Hexus Account: 8821
Hexus Name: dannyboy83
*snip*

Very much appreciated

[games130]

mmm.. i have the same problem can i have my account reset also? I haven;t been able to log into the my scan account for months..

*snip*

i try seting up a new account but i cannot link the new account to my hexus id also.

[DavidM]

Please use the Scan Support link at the top of this page, and forward these details to our Customer Services team.

[dannyboy83]

ok did just that. Thanks DavidM

[DavidM]

Games130 - can you do the same and forward full details to our CS (customer services - not Counter Strike!) team?

[dannyboy83]

Just wondered if there was any update on this? I did fill in the form on your site to contact customer services on wednesday.

It's just, I want to make an order and would ideally like to make use of teh free shipping which was working before Christmas.

Thanks

[DavidM]

Can you PM your details to Kaine, Steve or Carl and I'll get this looked into.

[DavidM]

You were sent a reply at 10:40 on the same day .. can you check you recieved this email?

[games130]

i send email to the Customer Service but i still haven;t got a reply (i think i send the email on the 3/1/2006). i included my first and last name and my postcode. Is that okie?

[DavidM]

dannyboy83: Please check your email