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Thread: Account Problems - Lost?

  1. #1
    asphinctersayswhat dannyboy83's Avatar
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    Question Account Problems - Lost?

    Hello..

    This morning I tried to login into Scan, but it seemed that my account has been lost...

    None of my login details worked. I ended up starting a new account using the same details, but now I cannot link it to my Hexus username - I am getting the message "Hexus User not found"

    My email address for the original account was - I believe - daniel_rae@btinternet.com, and I made an order early December. I have not yet made an order since linking my Hexus account, therefore haven't taken advantage of the free delivery.

    I was hoping to order a new PSU with free delivery (Order would still be about £60)

    If you could help at all, I'd appreciate it. My Hexus user ID is 8821.

    Thanks!

    My System: Coolermaster Centurion 5 (black) case, Intel E6750 Core2Duo, Tagan Easy-Con 530W, Asus P5B Deluxe WIFI, OCZ 2GB Kit (2x1GB) DDR2 800MHz/PC2-6400 CL 4-4-4-15 PLATINUM XTC, Samsung SpinPoint 200Gb SATA2 / 2 x Maxtor DiamondMax 10 200Gb SATA, 256Mb Sapphire ATI PCI-E X1950PRO, Creative X-Fi Xtreme 7.1, 19" Daewoo W9ZQ Black Widescreen TFT, 4Mb Virgin Cable Broadband (formerly Blueyonder) with Linksys WRT54GL Wireless-G and DD-WRT firmware.

  2. #2
    Odc
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    Sonic Boom! Odc's Avatar
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    • Odc's system
      • Motherboard:
      • Gigabyte Z77-D3H
      • CPU:
      • Core i5 3570k
      • Memory:
      • 8GB Corsair XMS3
      • Storage:
      • 500GB Corsair MX100, 500Gb Samsung
      • Graphics card(s):
      • SLI Zotac GTX 560 Ti 448
      • PSU:
      • 750W Enermax
      • Case:
      • CoolerMaster Centurion 5
      • Operating System:
      • Windows 7 Professional x64
      • Monitor(s):
      • Dell SP2309W
      • Internet:
      • BT Infinity 2
    Bump this on the 3rd. Scan aren't back to work untill then.


    Hexus Trust = Odesi

  3. #3
    asphinctersayswhat dannyboy83's Avatar
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    ok cheers for that

    My System: Coolermaster Centurion 5 (black) case, Intel E6750 Core2Duo, Tagan Easy-Con 530W, Asus P5B Deluxe WIFI, OCZ 2GB Kit (2x1GB) DDR2 800MHz/PC2-6400 CL 4-4-4-15 PLATINUM XTC, Samsung SpinPoint 200Gb SATA2 / 2 x Maxtor DiamondMax 10 200Gb SATA, 256Mb Sapphire ATI PCI-E X1950PRO, Creative X-Fi Xtreme 7.1, 19" Daewoo W9ZQ Black Widescreen TFT, 4Mb Virgin Cable Broadband (formerly Blueyonder) with Linksys WRT54GL Wireless-G and DD-WRT firmware.

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    I had the same problem recently, they'll just have to reset your account and the hexus/scan thing too

  5. #5
    Senior Member BrandX's Avatar
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    If you have recently had your parcel delivered to another address to your usual one you may have set that as your address. So on the logon screen use the most recent address and postcode to the one you used originally, if that makes sense

  6. #6
    Moderator DavidM's Avatar
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    Yes, we occasionally have people who decide to change their Account address, instead of using the "Set Delivery Point" as they should do... Not saying this is whats been done.. but you could try this.

  7. #7
    asphinctersayswhat dannyboy83's Avatar
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    Ok I have an account I set up a new account, but now it won't link to my Hexus account.

    Would it be possble for you to link it with my Hexus account

    First Name: Daniel
    Last Name : Rae
    Post Code: *** ***
    Mothers Maiden Name: ******
    Password: ********

    Hexus Account: 8821
    Hexus Name: dannyboy83
    *snip*

    Very much appreciated
    Last edited by DavidM; 02-01-2006 at 02:29 PM.

    My System: Coolermaster Centurion 5 (black) case, Intel E6750 Core2Duo, Tagan Easy-Con 530W, Asus P5B Deluxe WIFI, OCZ 2GB Kit (2x1GB) DDR2 800MHz/PC2-6400 CL 4-4-4-15 PLATINUM XTC, Samsung SpinPoint 200Gb SATA2 / 2 x Maxtor DiamondMax 10 200Gb SATA, 256Mb Sapphire ATI PCI-E X1950PRO, Creative X-Fi Xtreme 7.1, 19" Daewoo W9ZQ Black Widescreen TFT, 4Mb Virgin Cable Broadband (formerly Blueyonder) with Linksys WRT54GL Wireless-G and DD-WRT firmware.

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    mmm.. i have the same problem can i have my account reset also? I haven;t been able to log into the my scan account for months..

    *snip*

    i try seting up a new account but i cannot link the new account to my hexus id also.
    Last edited by DavidM; 02-01-2006 at 02:28 PM.

  9. #9
    Moderator DavidM's Avatar
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    Please use the Scan Support link at the top of this page, and forward these details to our Customer Services team.

  10. #10
    asphinctersayswhat dannyboy83's Avatar
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    ok did just that. Thanks DavidM

    My System: Coolermaster Centurion 5 (black) case, Intel E6750 Core2Duo, Tagan Easy-Con 530W, Asus P5B Deluxe WIFI, OCZ 2GB Kit (2x1GB) DDR2 800MHz/PC2-6400 CL 4-4-4-15 PLATINUM XTC, Samsung SpinPoint 200Gb SATA2 / 2 x Maxtor DiamondMax 10 200Gb SATA, 256Mb Sapphire ATI PCI-E X1950PRO, Creative X-Fi Xtreme 7.1, 19" Daewoo W9ZQ Black Widescreen TFT, 4Mb Virgin Cable Broadband (formerly Blueyonder) with Linksys WRT54GL Wireless-G and DD-WRT firmware.

  11. #11
    Moderator DavidM's Avatar
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    Games130 - can you do the same and forward full details to our CS (customer services - not Counter Strike!) team?

  12. #12
    asphinctersayswhat dannyboy83's Avatar
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    Just wondered if there was any update on this? I did fill in the form on your site to contact customer services on wednesday.

    It's just, I want to make an order and would ideally like to make use of teh free shipping which was working before Christmas.

    Thanks

    My System: Coolermaster Centurion 5 (black) case, Intel E6750 Core2Duo, Tagan Easy-Con 530W, Asus P5B Deluxe WIFI, OCZ 2GB Kit (2x1GB) DDR2 800MHz/PC2-6400 CL 4-4-4-15 PLATINUM XTC, Samsung SpinPoint 200Gb SATA2 / 2 x Maxtor DiamondMax 10 200Gb SATA, 256Mb Sapphire ATI PCI-E X1950PRO, Creative X-Fi Xtreme 7.1, 19" Daewoo W9ZQ Black Widescreen TFT, 4Mb Virgin Cable Broadband (formerly Blueyonder) with Linksys WRT54GL Wireless-G and DD-WRT firmware.

  13. #13
    Moderator DavidM's Avatar
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    Can you PM your details to Kaine, Steve or Carl and I'll get this looked into.

  14. #14
    Moderator DavidM's Avatar
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    You were sent a reply at 10:40 on the same day .. can you check you recieved this email?

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    i send email to the Customer Service but i still haven;t got a reply (i think i send the email on the 3/1/2006). i included my first and last name and my postcode. Is that okie?

  16. #16
    Moderator DavidM's Avatar
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    dannyboy83: Please check your email

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