Yet another delayed order

[Muttley69]

It's a real common complaint with Scan, but why does it take you a day and a half to tell me my order is being delayed? It's really, really annoying. I ordered yesterday at around 13:00, and I get an email tonight at 20:30 telling me my order is delayed. Great. I've read your responses to others, and I know I'll get the same response.

But at the end of the day I've never had it happen to me with other suppliers:- I phone up - it's in stock - they dispatch my order. If it's not in stock I buy somewhere else. With Scan it seems to be - in stock - take my money - tell me a day later that actually it's not in stock.

Why can't you just tell me when I order? That way I can go buy from someone who can meet my delivery targets. I'll be cancelling yet another order out of principle.

[Carlh]

Muttley,

I cant really comment on why this order was delayed however if you PM me your invoice number I shall look into tis tomorrow and hopefully be able to resolve it for you.

Regards,

[Muttley69]

Don't get me wrong - I appreciate that there are any number of valid reasons for the delay.
What I personally find completely annoying is the time delay involved - at 20:30 in the evening I have no chance of ordering from someone else. You take my money immmediately, but inform me 30 hours later I'm not getting my goods. As a customer all I want is to be told when I'll be receiving my order, and then I can make the choice whether to wait or buy elsewhere.

[Steve A]

Hmm we have just been really busy the last couple of days, and the cut of time went about 12:00 yesterday as supposed to around 2pm, but if you PM myself or carl your invoice number we will double check that it will go today

[DavidM]

The main reason is that we can despatch up to 8pm each night, so we would only know at that time if the order has gone or not.

[Carlh]

Muttley,

I belive this order has now been completed by us and is due to be delivered tomorrow.

Regards