This cannot be happening...

[TeleFragX]

And thats for monitors correct? I called a number before and I got excuses..

[wesleyaldred]

Its the one we have listed for Monitors, ask them when you get through.

[TeleFragX]

Thanks - what time are lines open till?

[Lee H]

Thanks - what time are lines open till?

Sorry, we do not know this information as we don't work for Dell I'm afraid.

Best Regards,

[Carlh]

Thanks - what time are lines open till?

Well if the offices are closed when you call I am sure the answering machine will advise on opening times

[TeleFragX]

Spoken to dell - I asked for the monitor department they then told me I needed to talk to Scan - anyway I spoke to them for around 5 minutes and managed to get somewhere afte quoting the serial and someone going off to talk to their manager.

Now I was on the phone a good 30 minutes going backward and forward and managed ot get something sorted. A new one will arrive Monday/Tuseday.

Didn't get apologies or anything but still new one should arrive. I hope this one goes okay and thanks Scan

[Carlh]

Glad this seems to have been resolved.

Its a bit worrying that they tried to pass you back to ourselves... anyway let us know how you get on with the replacement

[TeleFragX]

Will do!

[TeleFragX]

UPDATE

Well I got a new one today and they did take the old one.

Model is 2005FPW but made April 2006 and revision A03 I have never had an A03 and i can't see any backlight leakage with this one so far, but haven't looked into it much yet.

EDIT: OH YES THERE IS LEAKAGE ANOTHER CALL ON THE WAY

[TeleFragX]

HERE WE GO AGAIN, i just spoke to dell AGAIN! I want a refund from dell and they cant even find my monitor serial on the computer and if i want a refund they need the customer number from scan (yourselves) and scan will get the refund not me!

I asked to talk to the manager and i am now waiting for a call back. I AM NOT HAPPY with dell at all and i am furious over it.

So, scan could you possibly provide a dell customer number so they can find the record of the monitor on screen? I know you say its dells warrenty but this is taking the pee - i have had problems and 4 replacements since XMAS. I want to get this sorted if its a refund or a another model or brand.

Would appreshate any help scan. Thanks.

[Philipp]

:S

Im sorry to hear of the problems that you have been having, Wesley is not in untill tue morning ill make sure he knows of the issue and we will have it resolved asap,

Regards

[TeleFragX]

Ok thanks...

[TeleFragX]

A manger is calling Scan to try sort things out...

[wesleyaldred]

PM Sent

[TeleFragX]

Ok, so i spoke to dell. The manager said that he would go and check on something and found 2005FPW is no longer in production - so he offered me a 2405 (24") also no longer in production but they have a few of those left in stock - if i had any problems no replacements would be avalible. So he recommended I take a look at 2007WFP (20" 2007) model, anyway he said he would send me a new 2007 to try and if everythings ok i can keep it - if not i can get a refund if i wish.

The manager at dell was very kinda and helpful.

Thanks to wesleyaldred at Scan for providing a sales number, that helped me out a lot. so again Thanks.

[TeleFragX]

I dont freaking believe it! Dell screwed it up AGAIN! I've had it - my heads gonna blow!

They sent the dam 2007FP (non-widescreen model)! Just wait till I get on the phone - the dude better have hearing protection and insurence

EDIT: Calmed down a bit - seems i can get a replacement tomorrow (strange as i had to wait 4 days to get this one). What bout the phone calls since dec? Well they dont cover it :/ almost £100 !!