This cannot be happening...

[TeleFragX]

Well at Xmas I got a Dell 2005FPW monitor and around 2 - 3months ago it was replaced by dell with a refurbished unt (due to burn in and light leakage) well 3 months later and i have yet again problems.

My start bar is burnt into the screen and several black pixels are stuck on the screen. Plus you got it - backlight leakage is still there.

At first i was not bothered about the leakage as it wasn't as bad as the last unit but now the burn in is back and dead pixels are here and this is a refurbished unit - how do I know? Well the monitor dell took was dated with a month from 2005 this one has a date from 2004. And its worse then my last one.

My friend also got one of these and out of the box he had a blue stuck pixel, it's still there but he cannot be bothered to go though dell after I told him Scan themselves had to get their supplier to get dell to cooperate with me (thanks scan BTW). This is the 2nd monitor of this model i have had and I am not happy.

I would like to ask Scan if it can be returned for a differant brand as Dell is getting right up my butt. I cannot play an MMO (Guild Wars) for longer then 2 hours or I get a burn in and I then have to leave the monitor off for around 3 days for it to be removed.

I would be greatful if someone from scan can help me out, I know im not the only one people from overclockers etc have had the same and some were presented with dell 2007 models as a replacement. Apparently the 2007 is worse...

[5lab]

you can apparently fix burn by turning the thing off for a while

[TeleFragX]

you can apparently fix burn by turning the thing off for a while

Yes 3 days, I shouldn't have to do that my refurbished replacement was supposted to fix issue with it.

[jimborae]

I'm about to return my 3rd replacement Dell 2005FPW because of backlight bleed & dead pixel problems and I really dont believe that Dell do anything when they refurb them. The second one I got had 17 dead pixels on it! I just want them to send me one with no dead pixels and no backlight bleed; watching programs such as 24 is virtually impossible in some places because of the dark scenes+bleed.

[TeleFragX]

What can I do Scan please let me know I'm getting sick of Dell.

[DavidM]

Can you drop a message to HERE And one of the returns team should be able to help.

[TeleFragX]

Have done thanks David, Dell is beginning to annoy me.

[DavidM]

(Off topic - but this reminds me - I have to rma an Iiyama monitor )

[TeleFragX]

Sorry to hear that whats the problem.

[DavidM]

Lovely green line down the side ... never mind - glad it's my secondary screen however

[TeleFragX]

Apparently yourselves "Scan" cannot do anything as its "too" old and again I have to go though hell "Dell". I know what will happen when I say I didn't buy direct from them...

"Contact the retailer you purchased it from we can't do anything without a customer number".

I bet after all of this I will yet again have problems with the monitor if and when i get a replacement.

Any help Scan?

[herulach]

Deadpixels and backlight bleed are a fact of life as far as tfts go, sometimes youre lucky, sometime youre not. And scan are quite right to tell you to speak to dell, as its a direct warranty. Usually you should only need the details of the monitor, theres a different number to ring for peripheral support to the rest of the hardware stuff, which people often find works a lot better. have you tried the one on the scan warranty info page?

[wesleyaldred]

Please don't forget DELL have already replaced this for you once so they should have all the correct details now and be able to deal with it straight away.

[kempez]

Moan like hell and get a brand spanking new 2405 as replacement

Worked for me

[TeleFragX]

Can someone tell me the number to call please.

[wesleyaldred]

08709080500