Motherboard RMA.

[gOdman]

I ordered parts from scan for a complete new build on the 6th september this year and recieved the components on the 13th of this month.
The problem is that when I recieved the components obivously I started to build the system however I have a problem, and I have came to the conclusion that the motherboard (gigabyte 965p-ds4) is broken/faulty. I have ruled out the other components as they work on another system, only the motherboard does not work, however it was not dead on arrival as it worked beforehand so if I broke it somehow what do I do???

So the question is can I RMA it?
The scan code is : LN15069

Also if I RMA it what do need to send to you (Scan.co.uk)?

Thanks

[Chris P]

Please log an online query with our Returns dept so we can arrange this and forward all instructions for the Return

http://web6.scan.co.uk/Support/Query.ASP?QueryType=R

Regards

[gOdman]

thanks,

how long does it usually take for an item toget back to me if i RMA it?

Also has anyone looked at my query yet (it was today, around 12:00), sorry if I sound impatient but I am quite eger to get the computer working again after all it did arrive around a month late .

Not to worry if anyone hasn't thanks though, query No: <SNIPPED>

Thankyou.

[Chris P]

Please PM me the OLQ number and I chase this up for you

Regards

[gOdman]

oh am i not supposed to type my invoice number/query number on the forums?

<sorry>

oh i guess its because people might find out where i live/detail.s etc i guess thanks for snipping it

[Lee H]

No Worries

I've put a note on the OLQ that your chasing this up and they will deal with that as soon as they can.

I hope this information helps.

Best Regards,