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About LinkBacksI think it's 3 replacements he's had, the way I read it..Originally Posted by ikonia
I think it's 3 replacements he's had, the way I read it..
PC World can be good if you do the "internet price - you collect" thing.
I bought 4 USB2 external hard drives from them just before Christmas for £100 each. I thought at the time it was a mistake on their pricing (in their January Sales the same externals were £130...).
BUT...
1 of the 4 drives didn't work. My computer couldn't see it.
Trying to get that 1 drive changed from PC World was a nightmare. They insisted that they had to "test" it, which meant rigging it up to their testbench, and promising to call me later. They seem to think the Sale of Goods Act is optional to them. After telling me that there's "nothing wrong with the drive" I insisted that it be changed anyway, whereupon I was informed that they'd change it as a "favour to me, but don't expect any more..."!!!
There's so much wrong with their "testing" that a Small Claims Court would find them guilty in 5 minutes, but so long as they only get sued once or twice a month for a few hundred pounds it's cheaper to B.S. people
Just to be clear, a retailer is entitled to "test" returned goods, and that's entirely in accordance with the Sale of Goods Act, for the simple reason that under the Sale of Goods Act, you only have a right to return goods if they don't comply with one ofthe contract terms, such as satisfactory quality, fitness for purpose or being as described.
It is far from uncommon for people to take things back to retailers either because they've changed their mind and are trying it on, or because the goods may not work with the customer's PC, perhaps because of a problem with that PC, or driver problems, software clashes or even user incompetence.
I'm not saying your drive wasn't faulty, or that you weren't entitled to refund, though your entitled to a refund under the Sale of Goods Act runs out pretty quickly, and almost certainly long before the year gshosting had his machine for before getting the first replacement. It's rare for a Sale of Goods Act refund entitledment to last more than a few weeks, a month or so at most. But the shop staff won't know if you know what you're doing or not, and are certainly entitled to test returns before refunding .... and to decline to refund if the goods aren't defective as claimed.
no there where replacement
if i do get this refund ill buy parts from eBuyer and just bulid it
i found the prob its overheating and i dont see whey they wanna change the psu ive tested the psu in another machines its fine
you tested the PSU in another machine..........
well, there goes your warranty.
Well they dont know that do they?
Lol you know what happend when i rung up? they said can you unplug the HDD power cables please? i said will it void my warrenty? he goes no sir
so i dont know if it does or doesnt
Most PC manufacturers have a seal on the case, which is broken when you open up a machine I think, opening cases usually voids warranties on Dells etc...
"If you're not on the edge, you're taking up too much room!"
- me, 2005
Yes on my one there is a little tag thing
I broke it off on day 1 i needed to stick in my internal hdd
But i had a part sent outt to me so i do the repair my self and i had to break that seal anyway so dont bother me
Dells have tags?
they have every right to tell you where to get off now basically.
Vodka
Actually Dell is a bad example - their warrenty specifically allows opening the case and changing components - they even tell you how to do it in the manual. The only thing it doesn't cover is the component you are putting in (unless it was bought from Dell).
ohhhh yeh i remeber calling there customer service a while ago asking if i opend the case do i void my warrenty? they said no as long as you damange the machine
Remember that 'warranty' and Sale of Goods Act (etc) rights are very different things.
Anything that either a shop or manufacturer gives you (or sells you) in terms of warranty is totally separate from and additional to your legal rights, including Sale of Goods Act rights .... and it's the SoGA that gives you the most comeback, by far.
When either a shop or manufacturer offers a warranty, it's in addition to your SoGA rights, and the shop cannot limit the latter, even if they try to imply that they can. In many cases, it's a criminal offence if they try to limit your statutory rights .... which is why just about every set of Terms and Conditions says something like "this does not affect your statutory rights". Damn right it doesn't, and that statement isn't there because they're being generous in not doing so. It's there because :-
1) they have no choice in whether it affects them or not
2) they risk getting prosecuted if they try to maintain it does affect them.
And, because the Sale of Goods Act works by embedding a variety of statutory contractual clauses into EVERY retail contract, and because you can sue on that, and because such legal action can be taken for up to six years (in England and Wales, though Scotland is 5 years IIRC) we all have a theoretical claim against shops for up to six years.
That does NOT mean you can expect a refund or repair for six years, because it doesn't mean you'd necessarily win if you sued. Much depends on how long it is reasonable to expect a product to last. A high-end PC may be expected to be "satisfactory" for several years, but if you've bought a ham sandwich, you can't expect the same longevity.
So ..... all of that basically means that if a computer, or component within it, turns out to be faulty, you do not necessarily lose your right to have it replaced, repaired or refunded (at least, in part) even if the "warranty" has run out of you've voided it by 'tampering' with the product.
he warrenty is not voided so in basic terms i in right for a full refund?
<ponder>
you open the case, change hard disks, test PSU's in other machines......... and you've had a lot of failures.....
I think I see a patern here
</ponder>
I think you're pretty screwed as if they put that chassis seal on its normally as a T&C of the warrenty, other wise why bother.
You've tampered - therefore you're on your own. Also if they check your records - you've had 3 replacments off them and you're a "filddler" and they have not had a duff patch of PC components it would be hard to argue in a claims court (personal view only)
It is Inevitable.....
they dont know ive opened the computers
and whats wrong with testing the computer?
they do know you've opened the computer if you've broke the seal.
Also ever thought people from PC world may read these forums.
You've just admited on a public forum you've broke the seal and exchanged parts. Thats not a problem if its not part of your warrenty, but normally those seals are put on as part of the warrenty to make sure its not voided.
Nothing is wrong with testing the components if thats not part of your warrenty support agreement, I suspect with PC world it is though, so if you where in suspicion of failure then you should have returned the PC to PC world as per your support agreement, not opened it up and done your own tests.
I suspect you've not got a leg to stand on.
Last edited by ikonia; 28-02-2007 at 07:24 PM.
It is Inevitable.....
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