Why don't you buy from Scan?

[DR]

Great Idea.. lets think it only took 2 months to get the last m/b, but at least this time it will be free... hmmmm let me think..about that,

Not sure of the circumstances of your order - surely it was a strange one? Still - worth a shot again I believe

[Steve A]

v.nice scan will definetly enter my top 3 online computer shops

Awww just the top 3?...

"sniff"

:'(

[Agent]

Ahhh, got to love all the new sign-ups now this has been announced!
Bless ‘em

[ArmagoN]

I Think I Just Had An Orgasm...... Yep
Yep I Did

[Dougal]

I thought this thread was going to be, "Give your reasons why you refuse Scan you business infidels!"

[mrchu]

Absolutely fantastic, thanks ever so much, delivery was the main reason I only did large orders with them...now I can send my business to them for much smaller orders!

[DR]

Well to be fair - the other advantage of HEXUS is you have the SCAN forum here as well as loads of SCAN staff members present

[madmaca]

Awesome news - Scan have always been kind to me

[Bleak]

excellent news, i'll be ordering from scan more often

[tim_n]

fingers crossed it happens soon, got a few items I'd love to order...

[Gordy]

Soon

n1.

The high delivery price has put me off in the past I tend to only order from them if I have a large order if not its komplett or ebuyer. I would like to use scan more tbh. They have a few items I want

[Keith [ECS Europe]]

well done SCAN - shows how they go that EXTRA mile, time and time again they prove they aren't tiny and and are No.1 for sales and support.

[Joobs]

was going to buy something from scan the other day till i saw it was £10 shipping! This is great news

[Steve A]

well done SCAN - shows how they go that EXTRA mile, time and time again they prove they aren't tiny and and are No.1 for sales and support.

We go that far my legs are starting to ache..


"Bdum Tish"

[DR]

We go that far my legs are starting to ache..


"Bdum Tish"

[alexeix]

Hmmm...is this what the Hexus email I just received, is all about? Being the suspicious type, I thought I'd check it out here before clicking on the link.

"We have just secured one of the best things for the HEXUS.community...If you order online, this *will* save you money".

My experience of Scan is that they're great until you have a problem. When I RMA'ed my brand new Shuttle to them earlier in the year (having spent hours testing, re-testing and researching online), they told me it wasn't faulty and shipped it back to me, charging me for the RMA in the process. So after testing, re-testing and testing again (!!!), having eliminated everything bar the new CPU I purchased with the Shuttle (and almost having a nervous breakdown after speaking to their support people), I shipped it back again. This time, they said it WAS faulty, so they shipped me a new one.

No apology, no refund of my original RMA costs. Phoned twice about my refund, but nobody could speak to me and nobody returned my calls. I had to find out the MD's contact details from Companies House and write to him twice before anybody contacted me and offered to refund the RMA charges.

If I was the MD, I'd be incredibly embarrassed and phone or write to the customer affected, but hey, he was obviously too busy!

I work in technical support for a major software company, so I know something about customer service. Maybe this was a one-off, but after the response I got to all the calls I made and letters I wrote, I certainly won't buy from them again, free postage or not.