Why don't you buy from Scan?

[DR]

Hmmm...is this what the Hexus email I just received, is all about? Being the suspicious type, I thought I'd check it out here before clicking on the link.

"We have just secured one of the best things for the HEXUS.community...If you order online, this *will* save you money".

My experience of Scan is that they're great until you have a problem. When I RMA'ed my brand new Shuttle to them earlier in the year (having spent hours testing, re-testing and researching online), they told me it wasn't faulty and shipped it back to me, charging me for the RMA in the process. So after testing, re-testing and testing again (!!!), having eliminated everything bar the new CPU I purchased with the Shuttle (and almost having a nervous breakdown after speaking to their support people), I shipped it back again. This time, they said it WAS faulty, so they shipped me a new one.

No apology, no refund of my original RMA costs. Phoned twice about my refund, but nobody could speak to me and nobody returned my calls. I had to find out the MD's contact details from Companies House and write to him twice before anybody contacted me and offered to refund the RMA charges.

If I was the MD, I'd be incredibly embarrassed and phone or write to the customer affected, but hey, he was obviously too busy!

I work in technical support for a major software company, so I know something about customer service. Maybe this was a one-off, but after the response I got to all the calls I made and letters I wrote, I certainly won't buy from them again, free postage or not.

Could you post or PM me your details - I will flag this.

With the volume of orders they are shipping people may well have problems - at the end of the day I know SCAN are being pro-active helping customers and making sure things work, we partnered with SCAN because I am more than impressed with how they work - and trust me things are good there - sorry to hear you may have had a bad experience - but HEXUS is confident you're in a very small minority.

[derthballs]

well done david - scans delivery prices have put me off for smaller orders, so ill definetly take advantage of this.

[Steve A]

Dam u dave.. beat me to it

[DR]

Dam u dave.. beat me to it

[Carlh]

Alexeix,

If you would like to PM me your invoice number for the order you placed as well as any reference number for correspondance you may have I shall look into this further for you.

As soon as I have looked into this I shall be in a better position to comment on the issues you have highlighted.

[zed13]

Not bad timing at all for me... signed up to Hexus a few days ago to look through the forums bout building a new computer and parts comparison, then today find an email leading to this, about discounts from Scan (which incidentally I was already planning to order most of my system parts from)... brilliant

**
Also quite impressed by the number of Scan employees etc involved here- good if ever there were a problem... reassuring to know you can contact people outside of phone-line confusion

[Mnet_Gaming]

Oh another bonus for being with HhhhheXuS!

[ricahrd]

this is insane! super cheap prices and no delivery fee! another fantastic reason to stick with Scan, thanks guys!

[paddlegod]

Will this offer apply to trade orders? I've used Scan for years now and after setting up my own small business, this would be a welcome bonus! Nice one Scan!

[CeeJay]

this is fantastic, its about time an online retailer did something like this

[joshwa]

Only just joined and i get this
Great work
Thanks
Robert

Welcome to HEXUS Robert Make sure you say hi in the Introduce yourself forum

[kushtibari]

Bad timing, just paid £7 postage on a £5 order (needed it urgently) at 10am this morning.

[Steve A]

Also quite impressed by the number of Scan employees etc involved here- good if ever there were a problem... reassuring to know you can contact people outside of phone-line confusion

We alway try and keep at least a few people logged on the SCAN Forum during working hours, so you will always be able to get hold of someone.

[kezzerdrix]

Ok, this is new to me is Scan in online store? If so, what is "Scan"'s web address? Link please.

Thank You
Kezz

[Steve A]

www.SCAN.co.uk - have fun

[kezzerdrix]

Thank you