ntl again

[bad boy]

well yet again its another thread about ntl

well we decided to find out what varius prices ppl pay for there
broadband

for example we pay £24.99 for a 4mb broadband connection

and we was wandering what ppl pay for theres as we
have heard that ppl are getting things like 10mb for only £17.99 ect

so if u have got ntl plz tell us how much u pay and what for so we can find out
if ntl are ripping us off ect thanx in advance

[MD]

they usually offer better prices to long term customers who have threatened to leave - its not ripping you off at thier list prices but long term loyalty can be rewarded.

e.g. my cabel TV with NTL should cost me circa £40 a month, I pay £23.50.

Matt.

[Howard]

Does this work ALL THE TIME? I.e has anyone ever threatened to leave, and actually have the representative turn round and say "OK sorry to hear that sir, I'll cancel your contract ASAP", lol

[TiMeZeRo]

i pay 17.50 a month for 10mb and yeah threaten to leave they will throw deals at you

also say you have looked on net for other broadband providers and seen you can get 22mb for wat your paying they will say well you are not garenteed to get it just say bt have quoted that you can get around 18mb and they will say ok 4mb for 10 quid say i would prefer a speed upgrade and they will say ok 10mb for 17.50 for 6months

[Clunk]

10meg, family tv package, phoneline, free calls package, 34.50.

[NightshadowUK]

Does this work ALL THE TIME? I.e has anyone ever threatened to leave, and actually have the representative turn round and say "OK sorry to hear that sir, I'll cancel your contract ASAP", lol

Yeah that's the only reason I've not done it, the last thing I want is no broadband... I'm still on 1Mb at £17.99.

[TiMeZeRo]

night shadow ring them up tell them you are thinking abourt changing unless that can provide you with a deal if they say no o well no loss if they say yes woohoo

[Clunk]

they wont say no, they might try and offer you a deal thats not quite what you wanted, but the job of the retentions department is to retain customers, and if it means that they have to shave some more off the deal to keep you, they will, if you leave, they have failed and they wont meet their targets and their department will be moved to india with them in it.

[Steve B]

whatever you do, dont phone technical support...
"Hi yeah, when i play battlefield 2, my connection keeps hanging, and i cant connect to the Won server when playing Counterstrike. I think my connection is bandwidth limited when streaming heavy amounts of data, can you help?"
"Have u put the Cable modem CD in the CD-Rom Drive?"
*slaps head in utter utter demoralization*

[TiMeZeRo]

lol yeha sounds bout right steve slightly off topic why is ntl so bad for game latency times i get 300 ping on us css server which sucks

[NightshadowUK]

Anyone know of a specific number I should ring?

[Steve B]

0845 454 0000 get through to a customer services rep and demand that you speak to retentions department.

[Mike Fishcake]

Say you were looking at moving to Sky to get telly and BB as well. That'll put the wind up 'em.

[TiMeZeRo]

or mention bulldog broadband as their prices are so much better lol and when they say but you wont get full speed say bt have quoted u higher speeds than you currently have